Ermina K.

Experience

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  Parr Credit Srl

  Jan 2010 - Feb 2017

  Team Leader in Credit Recovery

  Team management; monitor and execute strategies for the judicial and extrajudicial recovery process by intervening with on time ad hoc corrective measures aimed at optimizing costs ,deadlines and objectives.CRM ,Hiring ,Training and supervision of staff, Periodic Reporting ,Control ,Key management accounting and administrative practices of Vodafone Italy and Vodafone Albania clients dealing with credit recovery and legal activities associated .

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  Staer Sistemi

  Sept 2011 - Mar 2012

  Ceo Assistant

  Total Quality ManagementCost management control, periodic analysis and reports, order and order managementPeriodic data entry with the Inland Revenue, active and passive invoicingInternational customer credit collectionSTAER SISTEMI SrlVia Giacomo Peroni 400/40200131 Rome Italy

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  Tea Shpk

  Jul 2012 - Jan 2013

  Import and Export Manager

  Negotiate with a variety of people, such as shippers, agents and vendorsExcellent customer service skills proven relationships in dealing with customersPlanning and coordinating the international shipment of goods from Ball Co Serbia,Krones Germany ,Khs Austria, China, Italy ,France ,Japan.Track of invoices and prepare reports to expedite the billing process. Ensure that shipments are in compliance with the laws and regulations governing the export industry.

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  Optima Italia S.p.A.

  Mar 2017 - Oct 2018

  Credit Manager

  Team management; monitor and execute strategies for the judicial and extrajudicial recovery process by intervening on time with ad hoc corrective measures aimed at optimizing costs ,deadlines and objectives.Own the monthly collection forecast and collaborate cross-functionally to the overall company cash forecast process .Establish an optimal global Credit framework aimed at cash flow optimization and ensure compliance with appropriate the policy and regulatory requirements Benchmark internal processes against best in class and lead team accordingly to improved performance across all established Credit and Collections KPIs. Reinforce a customer-centric culture in organization that builds highly collaborative relationships with Customer Care, Sales, Finance, Operations and Senior Leadership and most importantly with Customers. On behalf of the Credit and Collection/Global Business Operation, function lead and execute special projects and other transformation processes. Show less

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  Teleperformance

  Nov 2018 - now

  Social Media Content Reviewer

  GDPR Executor