Lee Rose

Experience

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  Dynamism.com

  Sept 2006 - Nov 2007

  Head of Tech Support / Head of Shipping

  Online retail store offering the best-of-class ultramobile PCs, laptops, phones, and gadgets.• Harnessed existing IT knowledge to rebuild company’s COTS products. Tasks: converted laptops from Japanese to English Windows OS; installed drivers and applications for peripherals and components.• Processed RMAs and performed defective unit analysis for laptops, tablets, and phones. Deconstructed products to diagnose and repair hardware and software issues.• Resolved written and phone customer complaints and concerns with strong verbal and negotiation skills.• Promoted to head of Tech Support within 7 months; regulated company inventory and logistics.• Significantly improved process efficiency and productivity after hired to shipping department, leading to an immediate decrease in customer complaints. Reduced overhead expenses and lowered operational burden, allowing management to reallocate resources to areas in need. Show less

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  E.Spirit English Institute

  Dec 2007 - Oct 2010

  Branch Manager

  • Recruited from overseas to assist in establishing a new branch. Facilitated employee hiring and training process; directly supervised over 20 teachers at any given time; offered early partnership in the academy.• Established academy’s solid reputation and credibility, increasing student enrollment by 300% in 2 years.• Served as the academy’s IT specialist; solved network and IT-related issues.• Consistently transitioned students from Korean education systems to western education systems abroad. Show less

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  E.Spirit English Institute

  Dec 2010 - May 2017

  Curriculum Director / Project Manager / IT Specialist

  Afterschool academy (500+ students, 25+ employees) specializing in high-performing elementary school students.• Held bi-weekly meetings with owners and managers; identified and analyzed problems and areas of need for academy; proposed possible solutions and problem solved urgent issues.• Conceptualized and gained approval for various projects; incorporated feedback from stakeholders into ongoing projects while working under high pressure and compressed time frames; developed schedule and budget, allocated resources, and managed project team (10-25 employees) to ensure project success.• Created and supervised process for bi-monthly workbook publishing that was a core component of the school’s annual generated revenue of +$2M USD.• Served as project lead on transitioning data to cloud solution; bolstered academy’s data management while serving as IT specialist; solved network and IT-related issues.• Led and created programming for monthly, quarterly, and biannual training workshops for groups of 10-25 teachers. Training included cultivating staff’s overall professional development, communication, time management, organization, team building, and leadership development skills.Key Accomplishments:• Designed academy’s core curriculum that served as the business’s main differentiator in the marketplace.• Reduced costs and cycle time by streamlining the production process for publishing materials. Show less

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  HMSA

  May 2018 - now

  Headquartered on Oahu with centers statewide to serve our members, HMSA is an independent licensee of the Blue Cross and Blue Shield Association. Headquartered on Oahu with centers statewide to serve our members, HMSA is an independent licensee of the Blue Cross and Blue Shield Association. Headquartered on Oahu with centers statewide to serve our members, HMSA is an independent licensee of the Blue Cross and Blue Shield Association.• Successfully implemented MFA for privileged access.• Facilitated in the operationalization of enterprise’s revamped patch and vulnerability management program.• Tracking, planning, and development of enterprise’s transition to a modern security posture to address requirements set by the BCBSA CISO board. Headquartered on Oahu with centers statewide to serve our members, HMSA is an independent licensee of the Blue Cross and Blue Shield Association.

  • Senior Manager of IT Security and Identity & Access Management

    Sept 2024 - now

  • Information Technology Security Manager

    Feb 2020 - Sept 2024

  • Sr. Project Manager, IT Security

    Jul 2019 - Feb 2020

  • Project Manager, IT Security

    Nov 2018 - Jul 2019

  • Project Manager, IT Security (TEKsystems)

    May 2018 - Nov 2018