Jaime Guerrero

Experience

• 

  ITESM

  Jan 2003 - Aug 2005

  • Development and maintenance of information interfaces between remote systems (Oracle, PLSQL, Pro-C, Shell programming).• Project management, creation of follow-up reports.• Reports generation and analysis, regarding students, employees and teachers information.• Data base administration (Oracle, SQL Server). Assistant Professor at ITESM's Virtual University for college students, teaching "Operating Systems" and "e-Business" classes.

  • Technological Integration Architect

    Jul 2003 - Aug 2005

  • Assistant Professor

    Jan 2003 - Jun 2003
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  CEMEX

  Sept 2005 - Oct 2012

  • In charge of the payroll processing team for CEMEX South America, providing service to countries such as Colombia, Dominican Republic, Puerto Rico, Nicaragua, Costa Rica and the Caribbean Corporate Offices, among others.• Relationship management between department and the country HR representatives.• Supervision/improvement of team’s performance, workload and other indicators.• Team is responsible for regular/off-cyle payrolls in a monthly/biweekly/weekly/on demand basis.• Team is in charge of the Employee Data Management process (new hires, personnel changes, personnel terminations and country level corporate structure)• Team is responsible for the centralized management of other payroll related processes such as income tax calculations and social insurance payment, among others. Show less • In charge of processes analysis and automation by means of technology integration.• Participation in all steps of technological solutions life cycle within the department.• Generation, analysis and delivery of custom reports from databases.• Documentation, justification and evaluation of project initiatives.• Customer service and end user training and local/remote technical support to region wide end users. • Interaction with providers and internal business partners. Dispersed and multi-departmental teams. • Access control/security manager for departments intranet applications.• Server management (Windows, SQL Server) Show less

  • Payroll Officer

    Nov 2011 - Oct 2012

  • Information Technology Coordinator

    Sept 2005 - Oct 2011
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  IBM

  Nov 2012 - Dec 2016

  HR Services Delivery Manager for CEMEX account.Responsible for 40+ full time employees.Services provided for Mex and South America (12 countries):+ Payroll processing.+ Employee data management.+ Taxes/Social Security processing.+ HR Contact Center and HR Services.SLA requirements and other KPI tracking and reporting.Negotiation of new contractual requirements and/or services with the customer.Managing team efficiency to deliver business value to our company • In charge of payroll processing for the CEMEX account, including countries as Colombia, Dominican Republic, Puerto Rico, Nicaragua, Costa Rica and the Caribbean Corporate Offices, among others.

  • Human Resources Shared Services Manager

    May 2013 - Dec 2016

  • Payroll Operations Manager (South America and the Caribbean)

    Nov 2012 - Apr 2013
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  Johnson Controls

  Jan 2017 - Apr 2021

  I am now accountable for the consistent delivery of Talent Acquisition and Talent Management operations across our shared service model within the Americas region, leveraging a team of 40+ professionals, our Applicant Tracking System (Taleo), LMS (SumTotal), HRIS (Workday) and key vendors that support our processes.Services I now oversee in our HRSSC include Interview Logistics, Employee Onboarding, Performance Management and Learning and Development.Besides making sure internal operations are efficient, sustainable and as per our SLA commitments, a critical mission for me is to seek for opportunities to partner with our Centers of Expertise leaders to improve the overall customer experience and make processes more efficient.Main achievements:We launched the first HR Bot within Johnson Controls, now LMS Class Scheduling is managed via RPA!Internally, programs such as Analyst Onboarding and Continuous Education have been implemented. Show less I was responsible for providing leadership and direction to the Workforce Administration team within Johnson Controls, providing front-end support to employees and back-office processing of core HR processes like New Hires, Employee Movements, Terminations, Salary Increases, Leave of Absence, etc.I aligned initiatives and the service offerings from my team to support Managers, Employees and HR professionals, providing exceptional customer experience, meeting service level agreements and in alignment with the organization's objectives to continuously improve processes.I led a team of 40+ experienced HR professionals working in different locations (Supervisors, Process Owners, Tier 2 and Tier 1) supporting 11 countries across the Americas (US, Mexico, Canada, Argentina, Brazil, Chile, Colombia, Panama, Costa Rica, Uruguay and Peru) servicing 70K+ employees.Main achievements:Supported successful integration with Tyco, transitioned legacy HR services into the new OneHR global model, both for North and Latin America. I received the 2019 Chairman's award for this (highest company award), so proud my team an I were able to support our company in such a relevant project. Show less

  • Manager of HRSSC Integrated Talent Management

    Jul 2019 - Apr 2021

  • Manager of HRSSC Workforce Administration

    Jan 2017 - Jun 2019
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  Carrier

  Apr 2021 - now

  HR