Sean Conway

Experience

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  Citi

  Jun 2007 - Mar 2015

  § UK settlements team achieved top rated score in 2013 & 2014 Global Custodian survey§ Successfully migrated ESES market into new T+2 settlement period § Check and authorise daily treasury cash payments and external payments § Responsible for timely and accurate settlement of a wide variety of trade types including Equities, Gilts, Stock Lending, ADR’s, and Cross Borders, Fixed income § Ensure that all procedures, policies and processes are adhered to within the team § Enhance processes, systems and procedures to improve efficiency and establish best practice § Conduct staff training to ensure that all team members are aware of relevant procedures and applicable policies in order to carry out their duties competently and effectively. § Resolve, analyse and prevent reoccurrence of exceptional errors or claims in order to minimize / mitigate risk § Ensure that time-sensitive duties are completed prior to cut-off deadlines Show less § Relocated to the Frankfurt office for 3 months to help co-ordinate the migration of Germanic settlements and client services from Frankfurt to the Dublin office. § Primary account contact for high profile clients across German, Austrian and Swiss markets ensuring all their queries are acknowledged, investigated and resolved in a timely and professional manner and in line with departmental standards § Proactively review and resolve problems by conducting necessary analysis, liaising with internal teams and departments across the globe, with escalation where required § Work alongside settlements processing team to improve client experience § Prepare daily and month end reporting spreadsheets for clients § Training and mentoring new employees within the team Show less § Successfully managed testing and implementation of new Income dept payment platform NCS § Responsible for reconciling dividend and interest payments against funds received from market § Ensuring that all dividends, bonds and interest payments in the German, UK and Austrian markets are released on time and correctly to customers daily § Liaising with Paying Agents to ensure correct rates and amounts applied to all payments § Preparing emails and spreadsheets to be sent to clients providing share position breakdowns of adjustments to be applied to their accounts § Compiling and uploading file to complete the necessary accounting for cash movements § Ensuring all incoming client emails and phone calls are acknowledged, actioned or escalated within 24 hours of receipt § Adhering to the Citi cash standard of 0 cash breaks over 30 day which involved managing, matching incoming and outgoing cash items Show less

  • Settlements Analyst

    Jul 2013 - Mar 2015

  • Settlements Client Services Rep

    Aug 2012 - Jul 2013

  • Securities Processor

    Jun 2007 - Aug 2012
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  HSBC

  Jul 2008 - Jun 2009

  Processor

  § Reconciling dividend and unit trust payments in the UK market and reconciling cash ledgers § Generating daily nostro credits to pay clients based on dividend and corporate action payments § Providing clients with daily tax voucher details of dividend and corporate actions payments that we have credited to their accounts § Dealing with incoming client queries via emails and telephone calls § Booking FX trades on behalf of dividend and corporate actions department and balancing FX ledger by COB Show less

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  Fidelity Investments

  Mar 2015 - now

  • Senior Operations Manager

    Dec 2023 - now

  • Client Services Manager

    May 2021 - Dec 2023

  • Senior Investment Data Analyst/ Team lead - Fidelity Investments

    Jan 2021 - May 2021

  • Senior Investment data analyst

    Mar 2015 - May 2021