Sulagna Roy

Experience

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  Parts Corporation Of India

  Dec 2016 - Sept 2021

  Sr. Application Engineer

  Prepare all relevant documents for quotation, identify attractive price, follow up offers and manage activities pertaining to negotiation & finalization of deals. Prepare technical specifications, data sheet and do selection & sizing of equipment, parts, components, sub- assembly & assembly based on tender stipulations. Develop drawings (proficient in Auto-Cad, Pro-E, CATIA) / substitute of foreign drawings & standards. Take care of all domestic / global input, fairly evaluate and work on the same in line with globalstandards.Assist customers, field representatives in selecting product(s) on the basis of specifications / informationprovided. Answer technical queries of internal & external stake holders.Communicate with indigenous / foreign customers and our team across the country to resolve issues related to quotes and orders. Review / analyze previous business trends and plan for continuous improvement. Prepare order forecast and closely work on the same to convert into actual order. Attend customer meetings with responsibility from technical clarifications to successful execution of orders. Maximize customer satisfaction by providing technical assistance & maintaining quality & delivery. Search for new clients /Persuade with existing clients who might be benefited from company products or services .Collect and analyze various data to determine patterns of success or failure. Measure results and performance by product type, manufacturer, bid amounts, and customers.Work on after-sales support services and provide technical back up as required.Attend to client’s (individual/corporate) concerns & complaints.Maintain cordial relationship with customers for repeat orders.Contribute to further development of products.Successfully handled spares & equipment (Compressor/Gear unit/Coupling /Hydraulic accessories) for more than 6 years without career break. Show less

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  Oriental Compressor Accessories (P) Ltd

  Sept 2021 - Feb 2025

  Sr. Engineer - Products