Leilani Loo

Experience

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  U.S. Soccer Federation

  Aug 2010 - Jun 2015

  Referee

  Ensured fair play and sportsmanship in youth soccer games.

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  Stanford Health Care

  Jun 2016 - Aug 2016

  Asset Management Intern

  Designed and installed an efficient system for the Parking Department to efficiently track its assets.• 1 of 41 student interns at Stanford Health Care• Created detailed Excel asset check in/out sheets• Utilized Visio and PowerPoint to create workflows and training manuals for future employees• Composed standard work procedures relating to the asset check in/out process• Managed the parking inbox and voicemail box, utilizing professional communication skills• Designed safety presentations for Parking and Transportation teams Show less

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  Cal Poly Corporation

  Sept 2017 - Jun 2018

  Food Preparation/Cashier

  Provided excellent customer service while working in a fast-paced food preparation environment.• Carefully followed all procedures regarding food safety and materials handling• Delivered excellent customer service while working register• Efficiently cooked rice, meats, and vegetables and prepared orders during peak hours with continuous line of customers• Responsible for cleaning and disinfecting workspace at the end of each shift

• 

  Cepheid

  Jun 2018 - Sept 2018

  Global Logistics Intern

  Created a global import regulations matrix to be used in the Logistics Department at Cepheid.• Independently researched 26 regulation requirements for 197 countries/territories• Professionally communicated with government (Ministry of Health, National Drug Authority, etc.) contacts and Cepheid contacts to gather data• Impact includes decreasing importing transit times and costs• Retrieved and examined import tariff lists from the U.S.-China Trade War• Drafted company import policies for trade compliance within the Logistics department• Assisted manager in preparing for audits by gathering information from SAP and visualizing it in Excel• Delivered a 15 minute presentation to over 25 people• Integrated into a "kaizen" or continuous improvement environment Show less

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  Cepheid

  Jun 2019 - Sept 2019

  Global Logistics Intern

  Researched the country of origin for over 10,000 parts to eliminate U.S. Customs fines for improper product declaration and decrease Customs duties and taxes by up to 25%.• Designed a standard process for determining country of origin for future parts• Communicated over email and phone with over 50 suppliers• Created trainings on basic importing/exporting knowledge for Logistics and other departments• Delivered a 15 minute presentation to supply chain department leaders

• 

  County of San Luis Obispo

  Sept 2019 - Jun 2020

  San Luis Obispo Drug and Alcohol Services Automated Reporting

  Worked in a team of 3 to create data visualizations in Crystal Reports to enable the SLO County Health Agency management to administer a data-driven substance use disorder treatment program.• Designed KPI tracking charts to provide management visibility into drug testing trends• Performed iterative reviews with the Program Manager and Senior Software Engineer through weekly in-person meetings and email• Determined areas of improvements for the SLO County Health Agency, including increased data availability, management communication of priorities, and database documentation• Delivered a 15 minute presentation to sponsors and Cal Poly Industrial Advisory Board members Show less

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  ServiceNow

  Jun 2020 - now

  • Quickly integrated into core ITSM processes—problem management, change management, and continual improvement management—in a fast paced, rapidly growing SaaS organization• Ensured process compliance and closure of aged and abandoned problem and change records• Assessed a new process optimization tool and provided feedback to the product team• Utilized predictive intelligence to analyze over 420,000 incident records• Detected 18 problems to be resolved, which will eliminate 270 incidents per month Show less

  • Product Manager

    Sept 2023 - now

  • Project/Program Manager

    Mar 2022 - Sept 2023

  • Associate Governance Analyst

    Jan 2021 - Mar 2022

  • ITSM Governance Analyst Intern

    Jun 2020 - Dec 2020