Steffen Rosenheim

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Frankfurt Rhine-Main Metropolitan Area

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Timeline
About me
Manager Service Desk & Project Coordination at Merz Pharma GmbH & Co. KGaA
Education
- Werner-von-Siemens-Schule Frankfurt
  2004 - 2007
  Fachinformatiker Systemintegration
Experience
- Merz Pharma GmbH & Co. KGaA
  Jan 2007 - now
  *Strategic Conception Global Helpdesk*Designing processes and and procedures to improve user experience, response time, resolution time and overall efficiency*Designing key peformance indicators for benchmarking*Managing Global Helpdesk Services
  - Manager Service Desk & Project Coordination
    Jul 2021 - now
  - Senior IT Consultant IT Service & Support
    Jan 2020 - Jul 2021
  - IT Consultant IT Service & Support
    Jul 2018 - Jan 2020
  - Corporate IT Business Consultant
    Sept 2014 - Jul 2018
  - IT System Engineer
    Jan 2007 - Sept 2014
Licenses & Certifications
- Workshop Microsoft SharePoint 2010
  EDC-Business Computing
  Jan 2014
- Workshop SharePoint Server 2013
  Com training and services
  Sept 2013
- ITIL v4 Foundation Certificate in IT Service Management
  AXELOS Global Best Practice
  May 2019
- Workshop: Project Management
  LUCAS CONSULTING TEAM
  Oct 2008
- MOC 2277 (2183) Implementing and Managing the Microsoft Windows Server 2003 Network Infrastructure: Server Networking Tech
  Microsoft
  Mar 2007
- MCTS Windows Server 2008 Active Directory: Configuration
  Microsoft
  Feb 2010
- MOC 2274 (2145) Administering Microsoft Windows Server 2003: Accounts and Resources
  Microsoft
  Mar 2017
- MCTS Windows Server 2008 Network Infrastructure, Configuration
  Microsoft
  Sept 2011