Holly Homan-Nagra

Experience

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  McClusky's Nightclub

  Jan 2007 - Jan 2010

  Bar Supervisor

  Customer ServiceTeam LeadingStaff MotivationStock Management and RotationCash Management Induct & Train New StaffHygiene Management

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  Vocus Europe Ltd

  Nov 2009 - Mar 2014

  Covered all media monitoring enquiries and issues for prominent UK clientsLiaised with Account Executives to ensure adequate & apt service provisionPartnered with B2B sales team to create demo productsStakeholder engagement across both internal and external networksCustomer liaison management Maintaining & Updating Comprehensive Database of Journalists across all disciplinesLiaising with editorial staff at all levelsAccurate reporting and record maintenance

  • Senior Researcher (Monitoring)

    Oct 2011 - Mar 2014

  • Media Researcher

    Nov 2009 - Oct 2011
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  Brinkley's Estate Agents

  Mar 2014 - Jul 2015

  Lettings Negotiator

  Conducted evaluations, property instructions, undertook viewings, negotiated tenancy deals.- Hit monthly lettings targets to increase personal commission on sliding scale- Created relationships within local community to win new business through schools and local companies- Produced and distributed marketing materials in-store and online

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  Brinkleys Estate Agents

  Jul 2015 - Feb 2017

  Head of Property Management

  - Restructured portfolio management of over 400 properties between team of 3- Provided support and development training to apprentice, leading to her qualification in General Business and Administration- Studied alongside full-time work to achieve NfoPP Qualification Level 3 - Increased profit from maintenance contractors through recording & tracking works

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  Strawberry Star Group

  Apr 2017 - Mar 2019

  Coordinator / Property Manager

  - Solely managed portfolio of properties which more-than-doubled from 75 to 160 in 13 months- Assisted in creation of new comprehensive library of working documents, templates and training profiles- Part of team of 2 who sourced and implemented upgraded software suite for full agency business- Coordinated 8 team members across 4 different business functions - Managed client relationships – 98.9% returning business year-on-year- Ensured ongoing maintenance of legal and industry requirements in an ever-changing industry - Achieved perfect score for deposit negotiation – ‘0’ disputes registered in 14-month period Show less

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  Sequence UK Ltd incorporating Barnard Marcus - Brown & Merry - Fox & Sons - William H Brown

  Jan 2019 - Apr 2022

  Lettings Branch Manager

  - Managed of negotiators and admin staff- Run daily meetings- Target management- Profit management - Coached staff to develop skills- Landlord retention- Managed all local property management- Customer relations management - Accounts management - Continually generated profit to support branch - Regional cover as required

• 

  Lillywhite Property Services

  Mar 2019 - Nov 2019

  Office Manager

  Left role due to relocationTook control of all office operations from directors for them to focus on renovation projects- Sourced and implemented new job-scheduling and contractor-management software to maximise each working day and reduce lost man-hours by 4 hours per week per contractor- Received and converted new business inquiries daily- Created new sub-contractor management system to control costs- Managed works projects from costing through to inspection of completion- Improved and maintained relationship with existing regular clients- Provided daily reporting on completed and ongoing works and profit margins Show less

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  Centre for Health and Disability Assessments

  Apr 2022 - Sept 2024

  Assessment Centre Manager

  - Ensure volumes & quality meet contractual requirements- Service delivery of all KPIs- Administrative practice management - Regional Continuous Improvement- HR Management of all staff- Improve colleague engagement- Recruitment and Retention- Health & Safety Management- Team Development - Managing internal & external stakeholders

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  Maximus UK - MaxWomen Employee Network Group

  Jul 2023 - Sept 2024

  Board Member - Communications Lead

  - Communications lead for Women's DEI Group- Liaising with board workstreams to develop & deliver events and communications strategy- Promote network within business- Research and produce content for internal delivery & events- Host online events - Liaise with other ERG DEI networks to cross promote and prevent clashes

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  Maximus UK

  Oct 2023 - now

  Level 4 Learning & Skills Mentor

  Currently studying on the job apprenticeshipLevel 4 Learning & Skills Mentor

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  Advo Health

  Sept 2024 - now

  Operations Manager