
Alondria Johnson
Customer Service Cashier

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About me
Program Assistant II
Education

Ultimate Medical Academy
2016 - 2017Associate of Science (A.S.) Medical Office Administration
The University of Memphis
2010 - 2014Bachelor of Science (B.S.) Social Work
Experience

The Learning House
May 2009 - Jan 2018Customer Service Cashier• Handled customer inquiries and suggestions courteously and professionally.• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.• Answered constant flow of customer calls with minimal wait times.• Answered customer telephone calls promptly to avoid on-hold wait times.• Offered advice and assistance to customers, paying attention to special needs or wants.

LeaderShape, Inc.
May 2011 - May 2011StudentI attended a week long workshop that I attended to enhance my Leadership skills.

Hancock Fabrics
Oct 2015 - Apr 2016Sales Associate Cashier
Gap
Nov 2015 - Jan 2017Sales Associate and Cashier
Jackson Madison County School System
Aug 2016 - Jan 2019Special Educational Assistant• Created and inclusive learning environment• Offered student support through special accommodations, extra assistance, and assessments• Facilitated communication between parents and school personnel regarding educational goals and objectives

A King's Place Specialty Group Home, INC.
Jan 2019 - Oct 2021Operations Manager• Monitored and maintained compliance within the organization for licensing and funding for the organization• Scheduled and supervised staff meetings monthly• Scheduled various appointments for clients• Processed monthly bills for the organization• Created monthly reports and census

CashMaster
Jul 2019 - Nov 2019Customer Service Specialist
The Jackson Clinic
Jun 2022 - Oct 2022Medical Receptionist• Verify demographics, receive and post payments to patient accounts• Schedule appointments• Prepare and balance daily deposit• Take detailed phone messages for clinical staff• Assists patients with check-in process and ensure patient's insurance eligibility and benefits are loaded correctly onto accounts

Herbert College of Agriculture at the University of Tennessee
Oct 2022 - nowProgram Assistant II• Plan, execute, and evaluated 4-H Youth Development educational programs under the direction of the Extension Director.• Implement, evaluate, and report 4-H Youth Development programs related to organization, leadership, recognition, sponsorship, etc.• Assume responsibility for all youth projects, activities, shows, events, and committees.• Secure and train volunteer leaders and serve as an educational resource for educational youth programs within the county.
Licenses & Certifications

Registered Behavior Technician (RBT)
Verbal Behavior InstituteSept 2019- View certificate

Creating a Positive and Healthy Work Environment
LinkedInDec 2022 - View certificate

Unique Ways to Generate Creative Ideas
LinkedInJun 2023 - View certificate

Habits for Becoming Your Most Effective Self
LinkedInJun 2023 - View certificate

Microsoft Planner Essential Training
LinkedInDec 2022 - View certificate

Customer Service: Handling Abusive Customers
LinkedInNov 2022 - View certificate

Defining and Achieving Professional Goals
LinkedInMar 2023 - View certificate

Customer Service: Serving Internal Customers
LinkedInNov 2022 - View certificate

Writing Customer Service Emails
LinkedInNov 2022
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