Davinder Singh

Experience

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  ClientLogic

  May 2006 - Feb 2007

  Technical Support Specialist

  • Performed extensive Level 1 and Level 2 technical support for end users.• Provide Technical support for the Wireless Products PDA's and data cards.• Troubleshoot network problems including Voice, text messages, internet access on PDA’s and data devices.• Blackberry synchronization, wired setup, wired reset, contact information transfer.• Responsible for ticketing in detail network problems using Remedy.• Solved customer’s problem concerning product complaints

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  Convergys

  May 2007 - Jan 2013

  Senior Customer Care Officer

  • Performed extensive Level 1 and Level 2 technical support for end users.• Provide troubleshooting for the end user website accesses• Help clients to reset and user id’s and passwords to accesses there web accounts• Solved customer’s problem concerning product complaints.• Handel teams on various occasions as an acting team leader.• In a group of elite agent on the floor as Subject Matter Expert.

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  ATM Facility Management Private Limited

  Jan 2013 - now

  Senior Network Administrator

  • Performed extensive Level 1 and Level 2 technical• Designing and integrating network solutions into overall architecture and hardware design across multiple platforms• Install and integrate new server hardware and applications• Ensure network security and connectivity• Troubleshoot desktop and system problems, diagnose and solve hardware/software incidents/problems • Incident and problem management • Provide exceptional Service support to the business • Provide solution(s)/work around(s) to incidents and Problems • Contribute to polices, processes and procedures • Install, maintain and support new applications • Work to SLA thresholds for incident(s), request(s) and problem(s) • Prioritising and managing several open cases and mini projects at one time • Trend Analysis and Problem management • Establishing a good working relationship with the business and 3rd party’s • Preparing documents, meeting materials and correspondence Show less