
Mariam Mustapha, CCSP
Printing press

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About me
Manager @ Citiconnect Travels and Logistics Limited | CCSP, Virtual Assistant
Education

Babcock University, Ilishan-Remo, Nigeria
2024 - 2026Master of Business Administration - MBA Air and Travel managementMBA in view

Central University College
2011 - 2015Bachelor of Arts (B.A.) English Language and Literature, General
Experience

Dot Per Inch
Jul 2014 - Sept 2014Printing press• Helped in printing processes: trimming the pages and binding them into hardback or paperback books, journals or brochures.• Coupled print souvenirs: carrier bags, note parts and flyers.

VOICE OF NIGERIA, BROADCASTING HOUSE IKOYI, LAGOS, NIGERIA
Feb 2016 - Apr 2016Freelance Journalist• reading press releases.• researching articles.• interviewing sources.• writing, editing and submitting copy.• attending events.• proofreading.• verifying statements and facts.

National Youth Service Corps
Apr 2016 - Apr 2017Youth Corper• Managed inquiries from customers, media and the public in general• Helped in establishing and maintaining effective relationship with journalists.• Oversaw the preparation of monthly, quarterly and yearly reports of the organization.• Supported in conducting excursions for schools who are interested in vising the airport.

BRIGHTLIGHT MEDIA
May 2017 - Feb 2023Production Manager• Found quick solutions to enable the smooth running of production, plan schedules and staffing accordingly. I was also responsible for escalating risks and concerns of broadcast to the Producer.• Prepared guests for our upcoming Television programs and planned the program itinerary in an effective and organized way.

Yalla.ng
May 2021 - Jun 2022Customer Service Representative/ Administarive Officer• Oversaw customer complaints, provided appropriate solutions and alternatives within the time limits; follow up to ensure resolution.• Responsible for day-to-day task management in within an organization. • Received and processed communication channels, including email, phone, and physical mail.• Ensured functionality of necessary office equipment, and requisitioning new equipment and supplies as needed.• Offered assistance in organizing events, including ordering materials and requisitioning meeting spaces.• Conferred with accounting department to help make payments, process incoming invoices, and verify receipts. Show less

PetiteBowls
Dec 2021 - nowChef• Delegate tasks to kitchen staff• Ensure appealing plate presentation• Supervise Cooks and assist as needed• Slightly modify recipes to meet customers’ needs and requests (e.g. reduce salt, remove dairy)• Monitor food stock and place orders• Check freshness of food and discard out-of-date items• Experiment with recipes and suggest new ingredients• Ensure compliance with all health and safety regulations within the kitchen area.• Cook food in a timely manner

CitiConnect Travels
Oct 2022 - Aug 2023Travel Consultant
Jul 2023 - Aug 2023Executive Officer
Oct 2022 - Jul 2023

Citiconnect Travels and Logistics Limited
Aug 2023 - nowManager- Coordination of the organization’s growth- Supervision of all flight reservation- Issuance of flight tickets using Sabre Global Distribution Systems - Leading all projects by example- Motivation of team
Licenses & Certifications

Reservations/Sales/Ticketing/Greeter
AmadeusApr 2024- View certificate

Virtual Assistant
Alx_africaJul 2022 ![West Africa Association of Customer Service Professionals [WAACSP]](https://img.deepenrich.com/v1/certification/579fd0972b463718df2faf2ab207c85e/West%20Africa%20Association%20of%20Customer%20Service%20Professionals%20%5BWAACSP%5D.webp)
Certified Customer Service Professional (CCSP)
West Africa Association of Customer Service Professionals [WAACSP]Jun 2020
Reservations/Sales/Ticketing/Greeter
AmadeusApr 2024
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