Donald McDermott

Donald McDermott

Information System’s Manager

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location of Donald McDermottGreater St. Louis

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  • Timeline

  • About me

    Lead Technology Risk Analyst

  • Education

    • Iowa Western Community College

      1987 - 1989
      Associate of Arts and Sciences - AAS Computer Science 3.7

      Activities and Societies: • GPA: 3.7 • Major concentration in programming with emphasis on COBOL and ASSEMBLER • Iowa Community College, Council Bluffs, IA

    • Bellevue University

      2003 - 2005
      Bachelor of Business Information Systems Business Information Systems 4.0

      Activities and Societies: • GPA: 4.0. Awarded Dean's List • Bellevue University, Bellevue, NE

  • Experience

    • West Corporation

      Jan 1989 - May 1994
      Information System’s Manager
    • First Data Corporation

      Jan 1994 - Jun 2008

      • Managing and training and providing leadership to assigned technical staff, • Continuously striving to enhance services provided to clients and internal customers; • Manage the day-to-day activities of assigned staff in providing efficient, secure, and properly maintained programs and/or systems which meet end user (i.e., client, internal customer, etc.) needs,• Ensuring adherence to departmental policies, procedures, and developmental methodologies; proactively oversee the activities involved in quality resolution of technical issues following them through to resolution; • Provide leadership and direction on all assigned technical projects or project tasks, ensuring follow through from beginning to end. Show less

      • Director Of Information Technology

        May 1998 - Jun 2008
      • Site Manager

        Jan 2000 - Jan 2001
      • Director of Core Applications

        Jan 1996 - Jan 2000
      • Application Manager

        Jan 1994 - Jan 1996
    • Mastercard

      Jun 2009 - Nov 2019

      This position’s role is to protect the platform which includes a global release management capability which is responsible for ensuring application quality, stability of applications developed, and protecting environments from disruption as changes are introduced. Agile and Dev Ops practices are utilized throughout the Software Development Cycle providing a fast paced, highly collaborative work environment that will support Business Operations functions. We ensure that platform leadership is informed about any platform risks and elevates concerns about any component either in the platform or in an upcoming release. To ensure service readiness risks and tollgates are observed and communicated across the organization. We ensure any new products or product enhancements have the appropriate operational support structure to deliver advertised business outcomes end to end. Show less • Advanced skills in project management. The ability to develop project plans for streamlined execution. • Demonstrates skill in assessing risk within the context of project. • Advanced skills with leading multiple diverse teams, coaching, and conducting formal performance reviews.• Advanced level skill in talent development. Strong ability to motivate a team to act towards achieving a common goal and to positively contribute in a high performing team.• Advanced skill in obtaining results. Strong ability to drive for operational excellence and superior results by fostering enthusiasm and persistence, and holding oneself and colleagues accountable for results. Show less

      • Lead Project Manager

        Jun 2019 - Nov 2019
      • Consultant ITSM Service Transition Specializing BizOps GUILD

        Jun 2018 - Jun 2019
      • SR Release Manager

        Jun 2017 - Jun 2018
      • Project Manager

        Apr 2015 - Jun 2018
      • Software Engineering Manager

        Jun 2009 - Apr 2015
    • Mastercard

      Apr 2020 - Apr 2022

      Responsible for overall Program Maturity though Maturity Audits to keep in Compliance with the Mastercard Technology Policy. Support Business Operations Maturity Model Peer Reviews with technical coordination across involved programs and teams. Establishes and manages implementation plan and actions through closure. Regularly communicates status with senior management.

      • Lead Technology Risk Analyst

        Jan 2021 - Apr 2022
      • Lead Product Manager - Technical

        Apr 2020 - Jan 2021
  • Licenses & Certifications

    • Bank Card Management

      American Bankers Association
      Jun 1999
  • Volunteer Experience

    • Laborer

      Issued by Habitat for Humanity of St. Charles County on Jun 2017
      Habitat for Humanity of St. Charles CountyAssociated with Donald McDermott
    • Fundraiser

      Issued by Junior Achievement USA on May 2019
      Junior Achievement USAAssociated with Donald McDermott