Donald McDermott

Experience

• 

  West Corporation

  Jan 1989 - May 1994

  Information System’s Manager
• 

  First Data Corporation

  Jan 1994 - Jun 2008

  • Managing and training and providing leadership to assigned technical staff, • Continuously striving to enhance services provided to clients and internal customers; • Manage the day-to-day activities of assigned staff in providing efficient, secure, and properly maintained programs and/or systems which meet end user (i.e., client, internal customer, etc.) needs,• Ensuring adherence to departmental policies, procedures, and developmental methodologies; proactively oversee the activities involved in quality resolution of technical issues following them through to resolution; • Provide leadership and direction on all assigned technical projects or project tasks, ensuring follow through from beginning to end. Show less

  • Director Of Information Technology

    May 1998 - Jun 2008

  • Site Manager

    Jan 2000 - Jan 2001

  • Director of Core Applications

    Jan 1996 - Jan 2000

  • Application Manager

    Jan 1994 - Jan 1996
• 

  Mastercard

  Jun 2009 - Nov 2019

  This position’s role is to protect the platform which includes a global release management capability which is responsible for ensuring application quality, stability of applications developed, and protecting environments from disruption as changes are introduced. Agile and Dev Ops practices are utilized throughout the Software Development Cycle providing a fast paced, highly collaborative work environment that will support Business Operations functions. We ensure that platform leadership is informed about any platform risks and elevates concerns about any component either in the platform or in an upcoming release. To ensure service readiness risks and tollgates are observed and communicated across the organization. We ensure any new products or product enhancements have the appropriate operational support structure to deliver advertised business outcomes end to end. Show less • Advanced skills in project management. The ability to develop project plans for streamlined execution. • Demonstrates skill in assessing risk within the context of project. • Advanced skills with leading multiple diverse teams, coaching, and conducting formal performance reviews.• Advanced level skill in talent development. Strong ability to motivate a team to act towards achieving a common goal and to positively contribute in a high performing team.• Advanced skill in obtaining results. Strong ability to drive for operational excellence and superior results by fostering enthusiasm and persistence, and holding oneself and colleagues accountable for results. Show less

  • Lead Project Manager

    Jun 2019 - Nov 2019

  • Consultant ITSM Service Transition Specializing BizOps GUILD

    Jun 2018 - Jun 2019

  • SR Release Manager

    Jun 2017 - Jun 2018

  • Project Manager

    Apr 2015 - Jun 2018

  • Software Engineering Manager

    Jun 2009 - Apr 2015
• 

  Mastercard

  Apr 2020 - Apr 2022

  Responsible for overall Program Maturity though Maturity Audits to keep in Compliance with the Mastercard Technology Policy. Support Business Operations Maturity Model Peer Reviews with technical coordination across involved programs and teams. Establishes and manages implementation plan and actions through closure. Regularly communicates status with senior management.

  • Lead Technology Risk Analyst

    Jan 2021 - Apr 2022

  • Lead Product Manager - Technical

    Apr 2020 - Jan 2021