Jade Rodrigues

Experience

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  Market Basket

  Jun 2008 - May 2009

  Cashier, Stock Clerk, Bagger

  • Maintained accurate cash register• Demonstrated friendly demeanor towards customers• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise

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  Salon at BVT

  Sept 2008 - May 2012

  Cosmetologist

  • Analyzed patrons' hair and other physical features to determine and recommend beauty treatment/hair styles• Kept work stations clean and sanitized tools such as scissors and combs• Performed hair, skin, and nail Treatments

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  Ninety Nine Restaurant & Pub

  Apr 2011 - Apr 2012

  Hostess

  • Communicated with server to ensure efficient seating, table utilization, and customer service• Answered the telephone and booked reservations • Inspected and maintained the dining facilities

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  Cook's Valley Farm

  Jun 2012 - Oct 2012

  Fruit and Vegetable Picker

  • Selected fruit and vegetables for picking according to size and ripeness• Discarded rotting and over-ripened produce• Loaded picked fruit and vegetables into containers, taking care to avoid damage

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  Massachusetts Correction Officers Federated Union

  Jun 2013 - Feb 2015

  Administrative Assistant

  • Fielded telephone calls, filed Union members' information cards, and data entry• Coordinated between departments in resolving day-to-day administrative and operational problems• Expanded professional and technical knowledge by attending educational workshops

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  Verizon Connect

  Mar 2015 - Feb 2021

  • Supported high volume inbound/outbound calls while offering solutions to both client and business partners alike • Coordinated installs with Installers for third party tech companies and clients. Ensuring that all required components are at the job site on time, issuing purchase orders and completing required paperwork. • Ensured all interactions with customers and subcontractors were thoroughly documented. • Ensured post installation issues are proactively identified and addressed. • Researched technical problems, found solutions relative to the GPS Tracking Units and Vehicles • Ensured the tracking unit amount being scheduled accurately reflected what was completed and installed • Collaborated with multiple departments to provide quality assurance Show less • Supported high volume inbound/outbound calls while offering solutions to both client and business partners alike • Supported integrations between Verizon Connect Reveal and accounting software; Quickbooks Online/Desktop • Attended to customers needs as quickly and efficiently as possible utilizing; Salesforce, Greenrabbit, Quickbooks, Netsuite, Screen-O-Matic, Guru, Slack, and Webex • Built customer rapporteur by providing attentive support; including creating cases, troubleshooted issues with technicians, and contacted the client to ensure needs were met and issues were resolved. • Work/Reveal integration SME (Subject Matter Expert) Show less • Supported high volume inbound/outbound calls while offering solutions to both client and business partners alike • Received, evaluated, and documented customer inquiries using multiple support channels. (e.g. financial, tech, and shipping/warehouse support)• Attended to clients needs quickly and efficiently as possible using Salesforce, Netsuite, Fleetcare, Reveal, FM9, LiveEngage, Libra, AT&T/Verizon/Vodofone (carrier portals), and Kore/Xirgo/Puls (Calamp)/GenX (unit portals) • Evaluated and developed solutions across all departments to ensure exceptional, and seamless experience for clients • Assisted with testing and researching technical problems and finding solutions relative to the units and network • Logbook SME (Subject Matter Expert) • Scheduled tech visits, ordered equipment, and created SO/PO’s Show less

  • Reveal Implementation Specialist

    Jul 2019 - Feb 2021

  • WORK Customer Care Representative

    Apr 2018 - Jul 2019

  • Reveal Customer Care Representative

    Mar 2015 - Apr 2018
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  Army National Guard

  Apr 2016 - Oct 2017

  • Performed limited diagnosis, routine repairs and maintenance on heavy-duty mobile equipment, combat, tactical and automotive vehicles • Performed processes through technical manuals, lubrication orders, maintenance bulletins, regulations, and management policies • Performed routine maintenance and limited repairs on communication equipment • Disassembled/assembled weapons, assemblies, sub-assemblies, and other components. Once disassembled; examined for defects, mechanical misalignment, and malfunctions Show less

  • 91B Mechanic, Specialist (E4)

    Sept 2012 - Oct 2017

  • Army National Guard RESET Program, Active Duty Operational Support (ADOS)

    Apr 2016 - Sept 2016