Gombaniro Christian Hervé

Experience

• 

  I&M Bank Ltd

  Nov 2017 - Oct 2023

  As the Digital Experience Manager, I worked on and implemented the Bank's digital strategy, overseeing digital, card, and merchant acquiring businesses. Through customer engagement, I identified lucrative avenues, fostered seamless customer interactions to cultivate robust business relationships, and collaborated cross-functional departments to develop innovative products. By proposing enhancements based on customer feedback, I ensured our digital payment strategy remained competitive, driving revenue growth, and bolstering our digital footprint across all segments. I was performing a regular financial and customer usage report to ensure our continued success in the digital landscape. Show less Responsible for developing a successful customer experience across all bank’s digital payments platforms including mobile banking application and Cards, in charge of digital uptake and usage of all banks digital channels. Conducting tests to ensure all content and features are functional, as well as analyzing traffic patterns once a new cards, applications or platform is launched.Developing a better understanding of bank’s customers to be able to translate that into a good experience by working with graphic design teams on the visual appearance and friendliness of all bank platform. Show less

  • Digital experience Manager

    Nov 2021 - Oct 2023

  • User Experience officer

    May 2019 - Oct 2021

  • Customer Services Agent

    Nov 2017 - Apr 2019
• 

  RSwitch Limited

  Oct 2023 - now

  Business Development Manager

  I oversee and contribute to the growth and success of the National Switch by expanding its market presence, product awareness, driving revenue growth, and fostering strategic partnerships that enhance our local and regional competitive advantage.