Rishabh Sharma

Experience

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  Creative Web Creatures

  Aug 2017 - Aug 2019

  Technical Support Engineer L2

  • Troubleshoot Microsoft desktop O/S and Office products.• Communicate using email or phone with users/another’s employee experiencing difficulties with Computer.• Determine the technical problem and guide users to apply fix over the phone or using email.• Provided Technical support for corporate users to include Setting up computers, passwords, rights and responsibilities using Active Directory.• Managed successful relocation of servers including configuring all routing/routers/switches, DNS,DHCP, firewalls, Vlan’s and VPN for new data center.• Refer to manuals and install various software on computers and software upgrades.• Troubleshooting peripherals, software, operating systems and internet connections.• Provide technical support for users having difficulties with devices connected within a network.• Perform basic testing to determine product needs and service solutions.• Troubleshooting hardware, peripherals, software, operating systems and Internet connections. Show less

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  Sophos

  Apr 2021 - Oct 2022

  Network Security Engineer

  • Successfully handling the large variety of customer spanning from the APAC countries to the Middle East and also from the European countries and coordinating with them to resolve their network & security related issues in their network with the concern of Sophos XG firewalls, Access points, RED (Remote Ethernet Device) in order to enhance their network optimization which results in their business enhancements.• Responsible for configuration of Sophos XG firewalls, Sophos Email Gateway, Access point, RED SSL VPNs, IPSEC,MPLS, Web and application protection through firewall policies, Sophos central firewall, wireless, Sophos email protection (appliance), I-View (open-source logging software for reporting), Endpoint Data Protection Security/Data Leakage Prevention, remotely.• Working with security products, such as Firewalls, IPsec, IDS/IPS, Anti -Spam, Antivirus, Web Security proxies, Email Security filters, VPNs, load balancers. • Handle technical escalations within team response/resolution targets. • Familiar with modern cloud management such as AWS or Microsoft Azure.• Conduct web application testing in search of security flaws such as XSS, CSRF, SQL injection and DOS based attacks.• Troubleshooting networking problems to ensure minimum downtime and maximum availability of network. Understand customer requirements, Network Infrastructure & Prepare Network Diagrams.• Taking update from the customer/partners, understanding their pain areas and trying toimplement new techniques to increase customer satisfaction.• Analysis of network packets by capturing it through packet sniffer tools and check for the compliance with the RFCs and detect attacks.• Provide advanced support through Sophos email gateway/Email Mailflow to ensure that the clients mailboxes are secured. Show less

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  Fortinet

  Nov 2022 - now

  Techical Support Expert