Amy Hanson

Experience

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  Sage

  May 2010 - Nov 2011

  SR Clinical Support Technician, SHD

  Job duties included but were not limited to: • Ensure proper computer operation so that end users can accomplish business tasks related to patient care. This includes receiving, prioritizing, documenting, and actively resolving end user requests. • Problem resolution involved the use of diagnostic and help request tracking tools. • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the internal database(s) and Internet to aid in problem resolution. • Identify and learn appropriate software and hardware used and supported by the organization. • Test fixes to ensure problem has been adequately resolved. • Perform post-resolution follow-ups to service requests. • Evaluate documented resolutions and analyze trends for ways to prevent future problems. • Develop help and how-to sheets and frequently asked questions lists for end users. Show less

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  Vitera Healthcare Solutions

  Nov 2011 - Sept 2013

  Responsible for designing and driving the creation and delivery of consulting services and packaged offerings. This service assists customers with preparing for regulatory challenges, enhance their understanding of how to use purchased software to drive their business, and further differentiate Vitera as a thought leader in the HIT industry. This position allows for work in conjunction with the customer training team and Vitera's cross-functional partners to market and sell these offerings to customers. Show less The position is accountable to:* Directs and coordinates staff involved in a combination of activities* Establish, implement and maintain administrative and technical procedures to provide responsive assistance to customers* Responsible for the employment, promotion, counseling and discipline of assigned employees* Serves as point of escalation for customers to resolve problems and discrepancies; makes decisions for resolution.* Provide technical expertise in the software, connectivity, and interface solutions offered by the Vitera, including the ability to properly confirm the suitability of proposed configurations within customer and associated third-party environments.* Manages sales quote review process and confirms accuracy of the products and services offered.* Provides presale consultation to sales staff and prospects while evaluating networking environments, consulting with 3rd party providers, evaluating and approving HL7 interfaces, providing non-technical consultation, and making onsite client/prospect visits.* Provides post sale consultation to staff and customers. Assists in troubleshooting difficult issues, consults with customer’s IT staff and provides on-going training to sales staff.* Attends sales and marketing meetings to understand objectives and obstacles.* Meets regularly with Product Management to maintain knowledge of product direction and associated strategy.* Attends internal and industry based training to maintain technical knowledge related to our applications and environment. Show less I am a program manager with Vitera Healthcare Solutions. I manage internal projects with roots in the Vitera professional services departments. I relentlessly strive to improve internal processes that will assist in growing customer satisfaction and retention. My position with Vitera Healthcare Solutions requires dedication to the company’s mission, alignment with the organizations values, professionalism in all I do, tenaciousness, customer advocacy, a high level if emotional intelligence, and the ability to adapt to rapid change, and a passion for growth. This position is accountable to:* Create and operationalize a variety of team systems and processes* Implement and create tools for process improvement* Assist in managing one of Vitera’s application programming teams* Develop various materials and reporting tools to use within those processes * Create and manage quality checkpoints in team reporting* Assist with messaging and development of operation and educational tools * Create Excel spreadsheets, PPT’s and VISIO's* Assist with implementation of team growth and communicating new strategies* Coordinate administrative and varying team needs* Update and administer team information and project management needs* Maintain and grow partnerships with third party vendors and company shareholders Show less

  • Professional Services Manager - Consulting Services

    May 2013 - Sept 2013

  • Professional Services Manager - Customer Training, Interoperability, Conversions and HL7

    Nov 2012 - May 2013

  • Program Manager, Professional Services

    Nov 2011 - Nov 2012
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  Greenway Health

  Sept 2013 - May 2015

  Manage a team of employees responsible for the planning and execution of company-wide programs and projects that deliver new business processes, systems and infrastructure for internal and external clients. This role allows for collaboration with department leads to plan and coordinate the various plans and tasks required to ensure a product/program launch where each segment of the company is operationally ready. This role ensures the deliverables meet the required standard of quality, within the specified constraints of time and cost, and in alignment with both customer expectations and customer commitments. Show less As a program manager for Meaningful Use and ICD-10 is responsible for increasing the company's efforts to ensure all customers are ready for the Meaningful Use and ICD-10 effective dates and ongoing mandates. Lead the effort of creating and delivering external communications to educate customers on Meaningful Use and ICD-10 principles. Lead the program comprehensively and rapidly to cover further areas, however, such as product release and delivery, customer training, customer support preparation, risk mitigation planning, and vendor readiness. Show less

  • Sr. Program Manager, Planning & Execution, Product Development

    Oct 2014 - May 2015

  • Program Manager - ICD-10 and Meaningful Use

    Sept 2013 - Oct 2014
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  ABILITY Network

  May 2015 - Feb 2018

  SR Project Manager & Business Analyst, Operational Excellence

  Responsible for analyzing and managing merger and acquisitions projects, while managing projects for sales, operations, services, development and product departments. Management of product and platform upgrades and server migrations using agile and waterfall project management and business management methodologies.

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  SNI Companies - Greenway Health

  Sept 2018 - Apr 2020

  Value Based Care Advisor

  Responsibilities include:• Maintain and cultivate positive and lasting relationships with internal and external customers• Assess practice/provider current state/future state needs from a Population Health Management and Value Based Care perspective in a fashion consistent with their respective payment methodologies and industry best practices• Maintain the requisite knowledge of regulatory program (i.e., ACO, CPC+, MACRA MIPS/APM, PCMH, etc.) contractual, reporting, and performance requirements• Maintain requisite knowledge of organization types and reporting requirements for FQHC, IHS, Pediatric, and Family Medicine specialty need• Maintain expert knowledge of customers practice management, electronic health record, and analytics systems to ensure optimized workflows are in place and maintained overtime.• Cultivate and maintain relationships with third party vendors• Project Management functions, including setting priority and plan activities to deliver complex, strategic, initiatives• Build, maintain and control of project schedule highlighting dependencies, critical path analysis, and risk mitigation while maintaining budgeted hours Show less

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  Tidy Services LLC

  Mar 2021 - now

  Company Owner
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  DaySmart

  Nov 2021 - now

  Project Manager