Rengarajan P

Experience

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  Exide Life Insurance

  Feb 2007 - Oct 2007

  Commerical Executive
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  Aviva

  Oct 2007 - May 2011

  Senior Executive - Branch operation

  Ensure an efficient, professional and courteous services for both Walk-in-Customer and Telephonic customerRenewal premium payment processing and reinstatement processingCash/Cheque received from customers (NewBusiness / Renewal) are banked on time for realization/collection and ensure accurate funds reconciliation within defined timelinesEnsure customer queries/requests/complaints pertaining to policy servicing are fed into the system promptly and accuratelyHandling customer complaints with due diligence and taking preventive measures for its non-recurrenceDeath claim processing with due diligenceAttending the insurance ombudsman complaint cases professionallyEnsuring all proposals are vetted thoroughly and customer requirements are dealt efficiently and professionally throughout the policy life cycleProviding support to sales/distribution partners and administrative support to salesScrutinizing new agent application forms, follow up and getting agent codeTracking and distribution of agent commissionsDistribution of License and renewal of licenseEnsure established company procedures and IRDA guidelines are compiled in a consistent manner in new Business processing and policy servicingMaintain daily MIS, banking MIS, customer complaints MIS, customer query MIS, administrative MIS, renewal MIS and policy dockets MIS on a daily basisGenerating sales lead by doing valuable services. Show less

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  SREI BNP Paribas

  Jun 2011 - Aug 2015

  Assistant Manager - Insurance (Captive).

  To be a single point of contact for all issues related to Captive Insurance Business and play a Liaoning role with the Relationship Manager of the respective region and the Corporate Insurance team.Responsibilities include:Looking after the entire insurance business like new business, renewal business, group medical for the employees and credit life for the entire region (Tamilnadu ,Kerala &Karnataka )Attending insurance claim of the region and all claim intimation are routed through SREIAttend queries, clarifications and act as mediator among surveyor customer and insurance companiesEnsure the speedy process of insurance claimDepending on the speedy claim settlements NPA % will be reducedDoing Credit life insurance mainly to mitigate the risk for all the assets financed by SREI as well as the life cover of the borrowerMaintaining insurance penetration at 75 %Attending the insurance claim & services of Group medical insurance for the employeeCross selling activities of life insurance, Motor insurance and other insurance product. Show less

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  Aviva India

  Sept 2015 - now

  Regional Operations & Customer service Manager - South Region |Aviva India

  Responsibilities include:Managing team and ensure to guide them to give an efficient, professional and courteous services for internal and external customers.Focused on converting my team Branch service group from cost centre to profit centre by driving branch cross sell and surrender stall.Assess customer (internal and external) feedback and evaluate the area of improvementsMaintain a day to day stakeholder interaction and develop relationship with all cross functional team , line managers of operating companies for constant flow of information on performance , exceptions, expectations, forecast , process changes and new opportunities.Streamlining the process to get optimal efficiency and managing vendor relationships to ensure that the agreements made are mutually beneficial for both parties.Responsible for managing available resources effectively to ensure operational efficiency. Show less