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Bernadette Geagea

Bernadette Geagea

Executive and commercial Assistant

Followers of Bernadette Geagea3000 followers
location of Bernadette GeageaDubai, United Arab Emirates

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  • Timeline

  • About me

    Vice President - Customer Care & Experience | Business Transformation Leader| Operations Excellence Driver | Omni-channel Specialist | Retail Strategist | Innovation & Master Culture Champion

  • Education

    • Leabnese University

      -

      Activities and Societies: Music, sports and reading

    • Lebanese University

      2000 - 2005
      Bachelor’s Degree in History

  • Experience

    • Librairie Antoine

      Aug 2001 - Sept 2009
      Executive and commercial Assistant

    • DHL Express MENA

      Oct 2009 - Nov 2014
      Customer Service Development Manager

    • The Estée Lauder Companies Inc.

      Feb 2015 - Jan 2017
      Regional Consumer Care Manager - ME Affiliate

    • YOOX NET-A-PORTER GROUP

      Oct 2017 - May 2019
      Head of Sales and Customer Care - ME

    • Chalhoub Group

      Jul 2019 - Jan 2023
      Group Head of Customer Experience Operations

    • Majid Al Futtaim

      Jan 2023 - now
      Vice President Customer Care & Experience

  • Licenses & Certifications

    • High performance Management training for call center

    • Six Sigma Black Belt Certification – Level I

      Lean Six Sigma Institute LLC

    • Design thinking

      MIT Sloan School of Management
      Jun 2016

    • COE

      World Contact Center

    • AI in Action: Strategic Insights, Advanced Business Applications, and Societal Impact Program

      MIT Professional Education
      Nov 2024
      View certificate certificate

  • Volunteer Experience

    • Communication & Marketing- Corporate Responsability

      Issued by The Estée Lauder Companies Inc. on Jul 2015
      The Estée Lauder Companies Inc.Associated with Bernadette Geagea