Tonya Hyde

Experience

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  Approach Management Services

  Jan 2006 - Jan 2008

  Technology Specialist

  Drafted and organized e-mail marketingMultiple database managementTech support for co-workersClaim entry and report collecting

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  CharityUSA

  Jul 2008 - Feb 2009

  E-commerce Marketing Assistant

  I managed the advertisement placements for 6 e-commerce sites. This included content editing, ad rotations, tracking click-through rates, and troubleshooting broken links.

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  Canadian Institute for the Relief of Pain and Disability

  Apr 2009 - Apr 2017

  Project Manager

  (Now known as the Workplace Wellness and Disability Prevention Institute) I ran the office, did event coordination for a bi-annual scientific conference and managed the social media presence. I managed all of the organization's web content across several sites, and e-mail communications and marketing. I planned and hosted over 120 successful, educational webinars on pain management and creating effective workplaces.I created and implemented a plan to increase organization profits by increasing the offerings for our professional membership to increase first-time purchase and renewal rates. I managed the 2015 re-branding of CIRPD and full re-design of the website. This involved content organization and creation, organizational goal setting and definitions, and management of the contractors involved. Show less

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  Engineers and Geoscientists BC

  Apr 2017 - May 2018

  Professional Development Coordinator

  As a Professional Development Coordinator, I worked to source, create, and execute both in-person and online continuing professional development programming for engineers and geoscientists within the province of British Columbia. This includes venue arrangement, budget management, content research, speaker management, marketing activities, and industry awareness. I have also participated in organizing the annual conference by engaging and managing over 70 speakers and ensuring smooth programming activities onsite. Show less

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  British Columbia Dental Association

  May 2018 - now

  As the Program Manager, Digital Services, I strategize, implement and manage a variety of online programming for dentists within the province of British Columbia, including mentorship matching, online education, website content management and virtual and in-person events. I am involved in requirement gathering, solution design review, and User Acceptance Testing with developers and outside software vendors. I manage content and set permissions for multiple websites, both public-facing and member only. I manage our Learning Management System (LMS) for all our online learning. I pull data analysis reports from our CRM for internal staff projects. I train internal staff on using Zoom for both webinars and online meetings, Microsoft D365 CRM for contact management, and Microsoft Pages for website editing. Show less As the Digital Producer, I organize and implement online professional development programming for dentists within the province of British Columbia, including video production, presentation design, and asset management. I have responsibility over projects related to our websites and any services that we provide our members digitally. This includes requirement gathering, solution design review, and User Acceptance Testing with developers and outside software vendors. I manage content and set permissions for multiple websites, both public-facing and member only. I pull data analysis reports from our CRM for internal staff projects. I train internal staff on using Zoom for both webinars and online meetings, Microsoft D365 CRM for contact management, and Microsoft Azure Portals for website editing. Show less As the Production Coordinator, I organize mentoring and promotional events and trade shows as well as online professional development programming for dentists within the province of British Columbia. This includes venue arrangement, speaker/mentor engagement, marketing and communication activities, and industry awareness. I perform content management and permission setting for multiple websites, both public-facing and member only. I manage the video production, presentation design, and asset management for our online courses. I plan and execute all internal and external virtual meetings and webinars to ensure smooth and productive interactions with members, staff, volunteers, and government representatives across BC. I assist in requirement gathering, strategic planning, and decision-making for our IT team, particularly relating to the websites and online activities. I train internal staff on using Zoom for both webinars and online meetings, Microsoft D365 CRM for contact management, and Microsoft Azure Portals for website editing. Show less

  • Program Manager, Digital Services

    May 2022 - now

  • Digital Producer

    Aug 2020 - May 2022

  • Production Coordinator

    May 2018 - Jul 2020