Nupur Nath

Experience

• 

  Pubali Bank Ltd.

  Mar 2006 - Jul 2008

  MIS OFFICER

  Developing daily department’s performance MIS and send to departmental head. Compile monthly operational MIS. Tracking Insurance premium for accurate deductions. Prepare and review department’s incentives on monthly basis and share with the payroll department for processing.

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  CAMDEN SUBWAY LTD

  Sept 2008 - Feb 2011

  Customer Service Representative

  Generate sales leads. Achieve customer service team sales targets and call handling quotas. Consult with the customers to evaluate their needs and determine best options. Suggest the changes in communication procedures, guidelines and policies.

• 

  LEATHERCO LIMITED

  Mar 2011 - Jul 2013

  Customer service

  Generate lead reports to measure campaign results. Interacting with customers for every marketing communication form. Maintain healthy relationships with the customers. Design customer incentives and submit monthly updates on the marketing activities.

• 

  PS Tech

  Aug 2013 - Sept 2015

  Technical Support Representative

  Respond incoming calls and provide support to customer experiencing technical issues. Manage large amounts of calls in a timely manner. Build sustainable relationships and engage customers by taking the extra mile. Ensure service delivery as per the predefined standards. Frequently attend training/ seminars/ self learning modules to improve knowledge and performance level.

• 

  LOURENÇO FERREIRA LDA

  Jun 2016 - Oct 2019

  Customer Service Associate

  Created budgets and ensured that labor and material costs were decreased by 15 percent. Meet sales goals and quotas. Provided exemplary service which increased the number of customers. Transformed difficult customers into patron by leveraging strengths in premium quality. Achieved “Employee of the year” award for three consecutive years.

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  Webhelp

  Oct 2019 - now

  Technical Support for iOS and MacOS