Jeremy Breaud

Experience

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  Chabot College

  Jan 2007 - Jul 2011

  Instructional Assistant

  • Work at the campus’s Disabled Student Resources Center (DSRC) Technology Lab• Assist physically and/or learning disabled students with basic/general computer related questions and issues within the DSRC; in regards to HP desktops/scanners/printers• Assist the Assistive Computer Technology instructor with teaching adaptive software (i.e., Dragon Naturally Speaking, Kurzweil, Jaws, ZoomText, SuperNova)• Assist Alternate Media Specialist in adaptation of books to audio (i.e: .kes files to MP3) and format converted PDF plain text files Show less

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  LaPTechS (Las Positas Technical Support)

  Aug 2008 - May 2011

  Group Leader

  • Assessed and repaired desktops/laptops (mostly Windows based)• Assisted LaPTechS Mentor with special projects and advise fellow students• Worked with a custom ticketing system

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  Chabot College ITS

  Jan 2009 - Mar 2009

  Zone Helpdesk

  • Provided first tier phone support for new web portal for the Chabot-Las Positas College District; “The Zone”

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  Jeremy T. Breaud: Freelance Computer Consulting

  Apr 2011 - Jul 2011

  Freelance Computer Consultant

  • Freelance side job setting up a 16 computer small business network for a company startup• Built a file, email, web, and DHCP on-site server

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  TCML: eBay, Inc. (PayPal)

  Jul 2011 - Sept 2011

  Entry Level Support Tech (Contractor)

  • Contracted position through The Computer Merchant, Ltd. for eBay• Deployed workstations for new hires and collect exit users’ Dell desktop/laptop• Unboxed new Dell shipments• Replaced spent toner and respond to user issues with HP printers• Imaged new Windows XP/7 laptops and desktops for new hires• Worked with Microsoft Outlook and Remedy ticketing system

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  PwC

  Oct 2011 - Nov 2011

  Service Desk Technician (Contractor)

  • Contracted position through Insight Global for PwC• Re-imaged Windows XP/7 laptops for hot swaps• Performed data transfers from break fix/lease replacement IBM laptops to ready hotswaps• Replaced spent toner and respond to user issues with printers• Worked with IBM Lotus Notes and HP Service Manager ticketing system

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  Insight Global

  Dec 2011 - Feb 2012

  • Contracted week long project position through Insight Global for BASF, Newark & Fremont, CA sites• Assisted in the replacement of 60 total Windows XP Dell Laptops and Desktops to new Windows 7 machines• Followed procedure checklist for each user migration• Provided quality assurance of the move, ensure users were satisfied and all issues resolved• Supervised contracted mover company’s removal of old PC’s from both sites • Contracted weekend projects position through Insight Global for Levi Strauss & Co.• Assisted move of 80 employee workstations (laptop and desktop)• Provided quality assurance of the move and ensure users were satisfied

  • Migration Tech (Contractor)

    Jan 2012 - Feb 2012

  • PC/Move Technician (Contractor)

    Dec 2011 - Feb 2012
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  Native Staffing: Towers Watson

  Mar 2012 - Mar 2012

  Build Technician (Contractor)

  • Week long Native Staffing contract for Towers Watson, California St., San Francisco• Assisted in the imaging of 85 new IBM laptops & desktops• Provided post deployment support for user related issues

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  Vaco Technology Services (VTS): Dolby Laboratories

  May 2012 - Jun 2012

  Desktop Support Analyst (Contractor)

  • Contracted three week project position through Vaco for Dolby Laboratories, primarily servicing all three of their San Francisco sites• Main responsibility to manually inventory every single user’s Dolby issued personal computers and enter data into Microsoft Access database shared off a server• Remediated missing critical software (IT management clients SCCM/Casper, McAfee, Mozy backup client) on both Windows and Mac• Complied Excel spreadsheet of all users that the Vaco Inventory Team was unable to inventory for Dolby’s in house IT to follow up with Show less

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  Goodwin

  Jun 2012 - Apr 2013

  Desktop Support Technician (Contractor)

  ● Provided general Tier 2 support to 50+ users, using a FootPrints based ticketing system● Ensured scheduled Cisco video conferences were able to be heard and seen by other sites● Assisted in the replacement of 60 Windows XP Dell Laptops and Desktops to new Windows 7 machines● Followed procedure checklist for each user migration● Assisted in managing and organizing assets (monitors, etc.)● Assisted in firm wide inventory project; tagging all firm owned laptops, desktops, monitors and entering their info into a database via mobile device● Installed AirWatch MDM agent on iPhone and Android devices Show less

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  Sutter Health

  Jun 2013 - Jun 2013

  Migration Technician

  ● Imaged and deployed new HP Windows 7 desktops to various Sutter Health sites

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  John Muir Health

  Aug 2013 - Aug 2013

  Desktop Support Technician (Contractor)

  • Worked with a small late shift team to deploy new exam room (on movable arms) and desktop workstations• Provided minor troubleshooting support as needed

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  Bank of the West

  Sept 2013 - Oct 2013

  Level 1 Helpdesk Technician (Contractor)

  • Imaged and deployed new HP Windows 7 desktops and laptops• Helped document migration process by creating a guide of how to extract software lists from users’ old machines• Provided support to team in delivering/moving user equipment, post move support, and general troubleshooting• Cleaned, organized, and sorted IT warehouse e-waste, peripherals, and accessories• Prepped old machines with minimal life status (near end of warranty) as loaners

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  John Muir Health

  Nov 2013 - Jul 2014

  Desktop Tech (Contractor)

  • First phase of project, helped inventory all IT related equipment (PC’s, Laptops, Printers, ect.) for analysts• Second phase, was appointed as a “Team Captain” in charge of a team of 10 people to deploy approximately 250 various printers/scaners throughout the Walnut Creek hospital• Third phase, EPIC support; once the digital medical records system went live, provided ticket support for related issues• Fourth phase, assisted in the refresh of over 800 All-In-One (AIO) PC’s

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  Stanford Hospitals & Clinics

  Aug 2014 - Feb 2015

  Desktop Support (Contractor)

  • Provided level 3 desktop support for end users at Stanford Hospital’s high demand and diverse 24/7 environment• Worked with SCCM to push approved hospital software to fulfill user requests• Imaged new workstations through MDT and PXE• Deployed new hardware assets (HP desktops, laptops, printers, etc.)• Plugged in TSO ports into IDF switch ports to be activated, on user demand• Assisted with special projects such as UHA (University Healthcare Alliance, Stanford’s clinic acquisition IT conversion project, involving deployment of new SHC workstations) and other weekend projects Show less

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  Panasonic Avionics Corporation

  Jun 2017 - Aug 2020

  Maintenance Service Representative

  -Perform built-in test (BIT) and manual test of Panasonic Avionics Corporation IFE systems. -Troubleshoot electronic units, cabling or seat consoles in which failures occur down to the line -replaceable modules, using knowledge of electronic theory.-Identify necessary repairs to restore functional acceptance, which may require the removal and replacement of defective line replaceable modules and/or cabling.-Operate a vehicle on airport property and around aircraft.-Operate airline communications equipment (VHF Push-to-talk Radio and exercise radio etiquette).-Communicate and interface with customer (United Airlines)-Document the testing and repairs using computer and bar-coding equipment.-Receive and prepare parts.-Assist in tracking the spares inventory.-Perform other reasonable related duties as assigned by immediate supervisor or upper management.-Performed work in a high-stress, high-pressure environment. Show less

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  John Muir Health

  Dec 2020 - Aug 2021

  Desktop Support Technician

  • Assisted in upgrading over 8000 Windows 7 PC’s to HP SFF/AIO Windows 10 PC’s throughout the JMH system• Contacted and scheduled various management staff for PC upgrades, while providing preventative post upgrade support to ensure user needs are met

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  UIS Technology Partners

  Aug 2021 - Feb 2022

  Desktop Support Engineer

  • Provided technical support to users of non-profit organizations and small businesses• Maintained technology equipment inventory• Identified and troubleshot network equipment issues• Identified and escalated business and technical challenges as appropriate and in a timely manner• Worked in a team environment in addition to worked independently in a 90% remote environment• Went on-site to client offices as needed or as scheduled by managementCommunicated with other engineers, clients, and managers as situations arose, at regular intervals; ensured all parties involved were kept up to date at all times Show less

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  Cerner Corporation

  Nov 2022 - now

  Support Technician I