YVONNE Lim

Experience

• 

  Public Bank

  Jan 2002 - Oct 2005

  Clerk/ Typist/ Cashier

  •Process transaction for personal and corporate banking •Provide information regarding Banking Services to customers •Provide practical training to new staff on the process of whole transaction for customer

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  BAN TECK HAN ENTERPRISE CO PTE LTD

  Jul 2006 - Jul 2013

  Assistant Administrative Manager

  •Lead purchasing team member. •Create and implement KPI and SOP for Purchasing Department.•Prepare procurement forecast. •Approve Purchase Order as per terms and condition negotiated. •Review purchasing activity and improve on productivity.•Review & Negotiate cost as according to material fluctuation. •Build and Develop Rapport with Supplier and Key Customers.•Factory Visit to maintain relationship with Suppliers and to ensure they able to cope with our order.•Liaise with Supplier and Customers on defective or unacceptable goods and determine the cause of problem and take corrective and preventive action.•Liaise with Supplier and Customers on their Customize item as per their requirement.•Liaise with shipping company, forwarders on services, costs and documentation for overseas import and export shipment.•Liaise with warehouse officer, sales and marketing team and vendor in reducing over stock level.•Liaise with Account Payable department to ensure timely payment of invoices.•Support Vice President in developing new products and ad-hoc project•Sourcing for New items as per market trend.•Ensure the procedure is compliance with ISO22000 and Good Distribution Practice of Medical Devices Systems (GDPMDS). Show less

• 

  Jotun (Singapore) Pte Ltd

  Aug 2013 - Mar 2023

  •System Training- Constantly coach salesperson in CRM to ensure data credibility during input of data.•Customer Business Review and Seastock Analysis- Assist salesperson in conduct Customer Business Review and Seastock Analysis, to increase Seastock market share. •Prepare Drydock Jotspec-Assist sales persons to prepare drydocking specification, in order to achieve efficiency in response to customer.•Prepare Seastock Price List-Analyse and proposed seastock price list in order to achieve target profit.•Joint Visit with salesperson-Visit potential customers with sales for better relationship building.•Reports-Prepare sales reports from individual salesperson and further deep dive into the data and perform analysis to salesperson and President. Show less •Handling customer’s phone and email enquiries, provide quotation and information. Proposed equivalent or substitute Jotun products when necessary.•Process external customer orders mainly Seastock, Drydocking and Newbuilding by entering in the computer system to ensure orders and invoices are processed in an accurate and efficient manner resulting in the best service possible to the customer.•Provide excellent customer service by monitoring and following up orders, informing them on non or short supply so that they are kept informed on the order status. Recommend alternative solution / suggestion when necessary.•Handle documentation for Orders by correct operation in IFS system to ensure accurate processing till invoicing.•Provides daily administration support duties including supporting order reports, documents, invoicing and filing.•Provide excellent service to customers by attending to their requests and proposed solution so as to meet their demands, ensure their satisfaction, meet our dept sales budget and reduce potential customer complaints.•Provide efficient order processing by co-ordinating with Sales, Supply Chain, Warehouse, Traffic, other departments and counterparts for on time in full delivery to customers.•Follow-up with counterpart on our purchase order to supplying company, check and matches before authorised posting proposal for payment.•Assist with other ad-hoc duties as assigned. Show less

  • Sales Support Executive

    Mar 2014 - Mar 2023

  • Customer Service Officer

    Aug 2013 - Feb 2014
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  Jotun Paints Malaysia

  Jan 2016 - Mar 2023

  Competence Developm
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  SYSPEX

  Nov 2021 - now

  HR Manager