Anish Kesarkodi

Experience

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  Tata Consultancy Services

  May 2016 - Apr 2018

  Associate

  *Experience in US Retirement Services Claim settlement. *Handling Financial Transactions of the US customers PF accounts.*Involved in ensuring all SLA's of quality and timeliness are met as per Client's threshold. *Quality Check & Quality Assurance of Financial Transaction performed by the team.

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  A.P. Moller - Maersk

  Jul 2018 - Jun 2022

  *Handling Ocean Exports and Imports End-to-End Operational and Financial activities for Japan and Korea region customers. *Handling USA and Canada mandatory Custom filings for the Japan region with 100% accuracy. *Quality Check and implement process improvement ideas to streamline the process to meet the expectations of Stake Holders & End Customers.*Applied RCA on loss-making shipments and thereby reducing loss-making shipments by 30%.*Maintain weekly audits and provide RCA for Teams accuracy and Productivity.*Manage requests, feedback and queries from Customers and stake holders. *Ensure all SOP's and SLA's are maintained for all processes handled and standardized. *Ensure all processes are performed as per the agreed SLA– Timely & Accurate. *Assisting, Training and Coaching the new Customer Service team members to manage / handle the daily activities as per agreed process. Show less *Part of Successful Migration Project for Japan Region. *Handling Ocean Exports and Imports End-to-End Operational and Financial activities for Japan region. *Documents preparation like House Bill of Ladings & Invoices. *Handling USA and Canada mandatory Custom filings (AMS & ACI) with 100% accuracy for the Japan region customers to avoid $5000 penalties.*Sending & Accepting Pre-Alert's for the outgoing & incoming shipments with 100% accuracy and creating Freight Invoices/Billing to the End Customers.*Accepting Pre-Alerts for incoming Shipments and create Billing to the End Customers.*Carrier space and Container booking for the shippers of Japan region.*Processing the Carrier / Vendor invoices payments within the TAT. Show less

  • Customer Service and Documentation Associate

    Mar 2022 - Jun 2022

  • Process Expert

    Mar 2020 - Mar 2022

  • Senior Associate

    Jul 2018 - Mar 2020
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  A.P. Moller - Maersk

  Oct 2022 - now

  Tender Partner - Global Tender Management Air & LCL

  *Collaborate with Key Business Experts and Global or Regional Product Heads for comprehensive data/rate collection and effectively responding to Rate review and Quotation requests.*Work closely with the tender coordination team to meet submission deadlines.*Gather, analyze contract terms and conditions and interpret the information to maintain the accurate rates in an organized contract management system (Global Price Management - GPM).*Review tender documentation to understand specific customers rate sheet requirements to maintain accurate and organized contract records. *Generate regular reports on contract status, key performance indicators, and other relevant metrics Show less