Shann Lucero

Experience

• 

  Calgary Board of Education

  May 2008 - Jan 2009

  Teacher

  • Guided students through lessons and activities prepared by classroom teacher as well as resource support when required• Worked with small and large classes and within various age groups, educational and grade level, including special education• Assigned to schools with diverse, ESL and high-needs populations

• 

  Sylvan Learning

  Jul 2008 - Jul 2013

  • Provided friendly customer service and responded to inquiries; evaluated needs and initiated programming for students in Kindergarten to Grade 12• Administrated family and school contacts as well as created and presented detailed reports of student progress on a monthly basis• Supervised and delegated daily to tutors, organized training sessions and led performance reviews to help establish quality instruction• Implemented digital instructional platform on iPads™ in April 2013 • Facilitated individual tutoring for groups of one to three students on an hourly basis for up to four hours per day • Utilized centre-based resources to meet the needs of students in the Sylvan Reading, Writing, Mathematics, and Study Skills programs• Maintained reports to track hourly progress for students and made recommendations for quality review

  • Director of Education

    Oct 2008 - Jul 2013

  • Centre Instructor

    Jul 2008 - Jul 2013
• 

  Kumon North America, Inc.

  Oct 2013 - now

  • Oversee a group of 15-20 locations; perform frequent evaluations and follow up visits to ensure compliance with company goals• Increase operations standards through guidance and training • Provide sound advice to increase Center profitability and performance • Assess regional market conditions to ensure competitiveness and build brand awareness• Evaluate local competition and create branch level strategies for franchisees to maintain a competitive edge• Consistently monitors branch and center level performance for trends, outliers and best practices Show less • Managed operations of the corporate centre including budget control, office administration, marketing and supervision of a team of up to 20 staff• Led math and reading instruction for 250 students using Kumon resources, products and methodology• Active participant in Kumon training programs as well as professional development opportunities conducted locally, internationally and overseas• Communicated learning goals on a monthly basis in order to assess the student’s comprehensive progress in the program Show less

  • Corporate Centre Instructor

    Nov 2021 - now

  • Field Consultant

    Jun 2016 - Dec 2021

  • Corporate Centre Instructor

    Oct 2013 - Jun 2016