Kevin Straub

Experience

• 

  WITRON Group

  Aug 2016 - Jun 2022

  • Led team morale and performance turnaround, resulting in a 20% increase in production, by implementing specific strategies.• Established transparent and streamlined communication channels with immediate colleagues, promoting effective collaboration across departments and companies.• Utilized warehouse management systems (WMS) and other tools to track inventory movement, analyze data, and generate reports.• Efficiently managed resources, such as personnel, time and equipment, to ensure that tasks are completed efficiently. Show less Implemented and upheld sophisticated flow control systems specific to the food industry, ensuring the seamless movement of products in adherence to quality standards and safety regulations, contributing to the smooth and efficient operation of the distribution center.Executed calibration and troubleshooting of flow control equipment in the food distribution environment, showcasing expertise in rapidly identifying and resolving issues to maintain an uninterrupted and hygienic flow of food products. Collaborated with cross-functional teams to improve overall warehouse productivity. Show less

  • Team Lead Manager

    Oct 2020 - Jun 2022

  • Flow Controller

    Aug 2016 - Oct 2020
• 

  Pomona Valley Hospital Medical Center

  Jul 2021 - now

  • Assisted in monitoring and responding to security incidents using CrowdStrike Falcon, identifying and mitigating threats to reduce risks across 3,000+ devices.• Delivered technical support to 4,000+ users, achieving a 95% first-call resolution rate and 99.9% uptime for critical hospital systems.• Resolved M365, Active Directory, VDI, and application issues, ensuring continuity of secure user access and operations.• Deployed security patches across servers and endpoints, safeguarding critical systems against vulnerabilities.• Assisted with the configuration and monitoring of endpoint security solutions, ensuring adherence to organizational security frameworks• Responded to 95% of high-priority incidents within 1 hour during after-hours support, minimizing disruptions. Show less • Responsible for handling all customer related inquiries regarding the network, supported software and hardware within the hospital and offsite facilities• Maintain all daily logs, mobile maintenance updates along with data center checks and balances• Provide real-time monitoring of department interfaces and computer systems to ensure 24/7 uptime• Answering calls through automated phone system, handle walk-in questions in a courteous and professional manner• Creating documentation and Knowledge Base articles for internal IT and external use.• Active Directory, Imprivata, and Cerner Millennium account and application management and troubleshooting• Assist in processing account provisioning for clinical staff and all other incoming and existing end-users.• Process, on average, 45-50 calls daily and assist with either resolving their issue or assigning to the appropriate team(s) through a ticketing system for over 4000 total end users.• Troubleshoot VDI, Citrix published applications, and Cerner EMR and escalate problems in a structured manner to help ensure speedy resolution of downtime occurrences.• Troubleshoot and map network printers using a print server. Show less

  • Desktop Support Engineer

    Apr 2023 - now

  • Service Desk Technician

    Jul 2021 - Jun 2023