James Kearney

Experience

• 

  Maynooth University

  Sept 2002 - Nov 2002

  Ceremony Usher / Open Day Assistant.

  NUI Maynooth Conferring Ceremony Usher• Prepared the hall for the ceremonies. • Delegated people to seats, crowd management.• Ensured the smooth operation of the ceremonies over two days.NUI Maynooth Open Day Assistant • Conducted campus tours.• Performed initial set up of stands and distributing paraphernalia.

• 

  Softech Limited

  Jul 2006 - Jan 2007

  Computer Service Engineer/Helpdesk.

  Computer Hardware and telephone support to large and small businesses in client base.• Used Ulysses Service Licence Agreement maintenance software to log all support requests.• Windows Server support. Citrix and Active directory administration in Windows Server 2003.• Problem-solved issues and escalated detailed requests to senior engineers.• Delegated and scheduled engineers to company sites. • Remotely maintained Company Servers.• Ordered goods via third party suppliers.• Prepared PCs for Office use. Show less

• 

  Applied Systems Europe

  Feb 2007 - Sept 2012

  Software Support Analyst.

  • Extensive experience in technical application support for market leading insurance broker software in Ireland in busy call centre environment. • Logged, analyzed and resolved all calls including step by step procedure of call resolution in client knowledge base.• Liaised with insurance companies e.g.: Aviva, processing weekly quality control issues promptly in accordance with service level agreement.• Installed periodic software updates on Terminal services, Citrix and LAN environments.• Used SQL database queries to resolve policy anomalies.• Escalated priority issues to Third Line Support, provided regular updates to customers until issues were resolved satisfactorily.• Monitored EDI transmission: Identified located and retrieved missing policies on broker servers and notified insurance companies promptly. Show less

• 

  Griffith College Dublin

  Apr 2016 - Sept 2016

  • Held responsibility for the management of all aspects of the administrative processes within the Faculty.• Provided administrative support to Faculty Head and Programme Leaders.• Resolved issues raised by students and/or lecturers in a timely manner. • Inputted exam results. • Dealt with student queries regarding the results. • Prepared analysis of results for Exam Boards.• Prepared exam room and assessment material for external examiner/assignment inspection. • Collected assignments and posting assignment marks.• Kept paper/soft copy files updated regularly with due diligence.• Dealt with general lecturer queries about procedures/policies. • Invigilated examinations for the May 2016 and August 2016 examination sessions. • Liaised with support departments such as Academic Administration, Registration, International Office, Exams Office, and Accounts Office. Show less

  • Faculty Administrator, Faculty of Business.

    Apr 2016 - Sept 2016

  • Course Administrator - Leinster School of Music & Drama (Temporary).

    Apr 2016 - Apr 2016
• 

  Innopharma Education

  Nov 2020 - now

  Innopharma/Griffith College Course Administrator

  Course Coordinator for the following Programmes:* MSc in Medical Device Technology & Business.* Postgraduate Diploma in Medical Device Technology & Business.