Abi Jacob

Experience

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  EY

  Feb 2007 - Mar 2016

  Team Lead

   Scope - Solely responsible for Service Delivery for USA and BBC regions. Monitoring of all activities relating to payments received for Ernst And Young (United States, Bahamas, Bermuda, Cayman Islands and Canada ). Handle a team of 17 Members  Work Assignment – Monitoring of work assignment on a day to day basis  Reporting – Preparation of monthly team data for reporting of Utilizations, Productivity and other KPI’s for the team members. Also preparing data for Monthly business review with clients and internal senior leadership. All ad hoc reports requested by senior leadership Feedbacks -- Providing process training to new hires and providing feedback on the same. Providing yearly and half yearly reviews officially as part of the yearly reviews Coordination -- Working closely with the Business Control team regarding quality audits and challenges, ensuring the quality audits performed are upto mark and are adding value. Also general ledger team regarding monthly reconciliation activities.  Process Improvements – Spoc for new projects and Ideas and helping team achieve the number of Idea’s target per annum. Working constantly with the Performance excellence team to enhance the tools and come up with new initiatives to standardize and improve current processes. Development -- Assigning creating trainings to team so increase their knowledge and skills also to comply with the company Learning and Development compliance. Escalation Management – Handling of escalation, root causing and identifying solutions and controls Show less

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  Resources Global Professionals Sweden AB

  Aug 2016 - Nov 2017

  Project Manager
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  First American (India)

  Nov 2017 - Apr 2022

  Program Manager - Automation / RPA

  Program Lead - Automation - Identification of new opportunities for Automation, Technological / Process Enhancements. Use Automation Anywhere (RPA), VBA and VBS to build automation solutions.Plan and lead sprint/release meetings, daily stand-ups, reviews and demos. Resolving blockers to keep the team concentrated on the deliverables. Priority setting and issue resolutionExpectation setting in terms of delivery plan, dates & scope with the client and development teamManage escalations and project deliveryCreate Solution DesignTransformation/re-engineering initiatives throughout the project lifecycle from identification, implementation and final sign off.identifying RPA and automation opportunitiesBeing aware of new and emerging solutions and the potential application on operations.Cross-pollination of best practices in F&A by interfacing with operations leads, process and business excellence teams Show less

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  Wells Fargo India Solutions Private Ltd

  Mar 2022 - Sept 2022

  Senior Business Execution Consultant
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  HGS - Hinduja Global Solutions

  May 2022 - now

  Senior Manager - Business Transformation

  Leading 20+ multiple digital transformation initiatives covering $10M annually.Handling a team of PM’s, Leads and Developers.Projects include RPA, Strategic Product Research, Solutioning, Project PipelineWork closely with senior leadership to convert enterprise vision to strategic road maps.Handling projects for HealthCare clients Humana, Aetna, Cigna and other internal teamsManage the project pipeline and provide regular update to internal and external stake holdersOversee daily stand up’s, Leads Meeting, regular status calls.Resolve blockers to keep the development, project, testing, and client facing teams on track.Regular client meets. Show less