Tamer Nasr

Experience

• 

  Internet Egypt

  Oct 2001 - Feb 2004

  Technical Support Engineer

  Member of Internet Egypt’s Technical team. Internet Egypt is one of the leadingCarriers (Public Data Network) that provide a wide coverage in Egypt based on Cisco Technology

• 

  Orange

  Feb 2004 - Dec 2005

  Team Lead OBSs (Equant) Customer technical Support Team (CTS) supporting the North America Region (USA-Canada) in the Global Customer Support Center. Member of Equant’s Customer technical Support Team (CTS) supporting the North America Region (USA-Canada) in the Global Customer Support Center

  • Customer Technical Support Team Leader

    Oct 2004 - Dec 2005

  • Customer Technical Support Engineer- Level 2

    Feb 2004 - Oct 2004
• 

  SITA

  Jan 2006 - now

  Manager of SITA’s Global Transition Management Team in Cairo. Member of SITA’s Global Transition Management Team responsible for managing the project deployment of new operations support for SITA services to ensure proper transition for customer’s IT environment to the Operations Team. Delivering Airport and Airline IT solutions following SITA Support Model. Member of SITA’s Operations Team responsible for ensuring proper operation of the company’s products in 7 airports all over Egypt.

  • Senior Manager, Service Transition

    Mar 2015 - now

  • Service Transition Manager

    Apr 2008 - Mar 2015

  • Operations Site Administrator

    Jan 2006 - Apr 2008