James Zhan

Experience

• 

  Lite On Technology Intl Inc

  Jul 2007 - May 2011

  Sr. Quality Engineer

  -Tracking the quality of all the NPI projects, especially control the quality of the issues of design, process, material, method etc.-Response the 8D report for the customer's immediately within 24 hours once get the complain.-Organize the weekly/monthly quality report &presentation between internal and external, mainly for customer Lenovo.-Understands and aligns actions to the whole team and co-work with R&D to confirm those critical requirements and get well controlled in manufacturing process.-Ensure business processes are developed and implemented in compliance with applicable requirements to keep consistent between existing quality control standards and customer’s expectation. -Develops product quality plans, documents and systems by reviewing product specifications in conjunction with product development team members. -Develop, implement, and maintain inspection & quality control procedures such as SIP/WI/QP-Organize and coordinate teams timely resolutely solve complex quality issues including happened in process internally or customer side externally.-Primary contact window for Customer complaints, ensure timely resolution of customer complaints, quick response in needed and containment actions and root cause investigation to achieve a good satisfaction to customer Lenovo.-Ensure material supplier specifications and IQC are managed appropriately within our supply engineering quality management team while maintaining responsibility for incoming goods quality. -Analyze requirements of regulations, standards, and intended use to identify and manages actions to mitigate quality risks. 收起

• 

  Jabil

  May 2011 - now

  -Ensures the related document (SIP and WI), record controlled documentation, and information management processes are in accordance with regulations, standards and customer requirements. -Defines and implements requirements for product traceability and maintains a system for product identification and information traceability by making PFMEA/ QP/CP.-Input to the product development and validation process and represent quality in the associated review processes.-Co-work with NPD team/ME/PM and lead QEs and technicians to ensure conformance to design specifications of NPI& EOL, Collaborates in the development of measurement systems and methodologies critical to meet business needs. -Daily confirm EMRB with team;-Confirm all the CTQ in our process be exclude with manufacturing engineers, drive other functional team for corrective actions and preventative actions based on analysis of quality performance metrics.-Weekly review with team to discuss and track ECN, will draft review with customer if PCN released in Jabil’s process.-Co-ordinate cross-functional teams members and drive them timely resolution to be solved for complex quality problems, quality inquiries, conduct and standardize audit process from internal/external partners.-Primary contact window for Customer complaints, coordinate team to involve them to response complains timely to ensure resolution of customer complaints at containment actions to be taken and root cause be investigated, and organize to finish and summit the 8D report to customer finally.-Analysis for all the OBA rejects and CRR drive team to take actions.-Identify and champions well defined quality improvement projects to support continuous improvement through the whole business.-Regularly audit internally with all other functions by SMPS/CWPA/MPQS; 收起

  • Sr. Quality Engineer

    May 2011 - now

  • Sr. Quality Engineer

    May 2011 - now