Yujin Ha

Experience

• 

  Lufthansa

  Sept 2012 - Apr 2017

  Oversaw multiple loyalty programs, including personal, travel agency, and corporate mileage programs, curating newsletter editing, website content management, and online event preparation, ensuring alignment with needs of program members.Core responsibilities:- Loyalty Program Management- Content Planning and Management- Social Media Strategy- Engagement Analytics- Customer Alignment

  • Marketing Specialist

    Sept 2014 - Apr 2017

  • Management Trainee

    Sept 2012 - Aug 2014
• 

  Cognizant

  Dec 2017 - Jan 2019

  Client Consultant

  Managed operations with major enterprises such as Facebook and Instagram, collaboratedclosely with internal sales teams and external advertising agencies to provide data-drivenconsultancy solutions across operations, finance, and product fields.Core responsibilities:- Client Consultancy- Industry Trend Analysis- Advertising Campaign Support- Operational Management- Client Satisfaction and Revenue Growth

• 

  Twitter

  Feb 2019 - Jan 2023

  Managed portfolio of over 100 accounts across Australia, India, Thailand, Korea, and Singapore in Retail, Gaming, Finance, Entertainment (K-pop), and Online Education verticals, monitoring performance and identifying opportunities for upselling.Core responsibilities:- Account Portfolio Management- Strategic Upselling- Project Leadership- Campaign Optimisation- Client Consultation and Onboarding

  • SMB Senior Account Manager

    Jul 2021 - Jan 2023

  • SMB Account Manager

    Feb 2019 - Jun 2021
• 

  Preqin

  Feb 2023 - May 2024

  Customer Success Manager

  Manage portfolio of Korea Enterprise Accounts, with a mix of existing clients and newly acquired accounts from notable clients.Core responsibilities:- Client Portfolio Management- User Growth Strategies- Market Insight and Research- Subscription Renewal Management- Customer Relationship Engagement

• 

  Meta

  Oct 2024 - now

  Strategic Partner Manager