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Mukarram Mohammad

Mukarram Mohammad

Systems Engineer/Programmer

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location of Mukarram MohammadAuckland, Auckland, New Zealand

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  • Timeline

  • About me

    Business Systems Specialist at Auckland Council

  • Education

    • Te Wananga O Aotearoa

      2015 - 2015
      Certificate in Small Business Management Business/Commerce, General A

    • Osmania University

      1991 - 1996
      Bachelor Sciences (Electronics & Computers) A

    • Osmania University

      1993 - 1996
      Masters Computer Applications & Networking A

  • Experience

    • M/s Orbit Technologies Est

      Jul 1997 - Jun 2000
      Systems Engineer/Programmer

      • General maintenance of PABX, PCs, POS, Printers, Mobile Devices and other infrastructure.• Troubleshooting basic network, software/application, printing problems (Level 1 & 2 support).• Involved in Arqam Call Accounting, Time Attendance and Aflaak Call Cabins applications development, testing in Office and implementation at customer sites.

    • Caledonian College of Engineering, Sultanate of Oman

      Sept 2000 - Aug 2003
      Systems/Network Engineer

      • General maintenance of PCs, POS, Printers, Mobile Devices and other infrastructure.• Troubleshooting basic network, software/application, printing problems (Level 1 & 2 support).

    • Aramco

      Oct 2003 - May 2005
      System Engineer

      • General maintenance of PCs, POS, Printers, Mobile Devices and other infrastructure at Shaybah Oil Sites.• Troubleshooting basic network, software/application, printing problems (Level 1 & 2 support).

    • Jawad Business Group

      May 2005 - Jun 2008
      IT Systems-Network Administrator & Lead Support

      • Core applications and PC support for the Head office users, POS support for apparel stores and chain of restaurants.• Lead team of 10 support technicians.• General maintenance of PCs, POS, Printers, Mobile Devices and other infrastructure.• Troubleshooting basic network, software/application, printing problems (Level 2 & 3 support).• On-call and regional support for stores in GCC regions.

    • Al Zayani Investments

      Jun 2008 - May 2010
      IT Officer

      • Core installation and support for Automotive, MS Office and other applications in Main Office, Showrooms. VIP support for Group Chairman & Executives.• Lead a Team of 4 support technicians.• Troubleshooting basic network, software/application, printing problems (Level 2 & 3 support).• General administration and maintenance of Exchange & other Servers, PCs, Printers, Mobile Devices and other infrastructure.• Managing IT Assets and Software Inventory.

    • Al Haddad Motors

      May 2010 - Dec 2010
      IT Network Administrator

      • Core installation and support for Automotive, MS Office and other applications in Main Office, Showroom and Parts center.• Lead a Team of 3 Support Technicians.• Troubleshooting basic network, software/application, printing problems (Level 2 & 3 support). • Helping Group MD in preparing IT budget and software procuring.

    • Mohamed Salahuddin Consulting & Engineering

      Jan 2011 - Jun 2011
      IT Network Administrator & Lead Support

      • Lead a team of 3 IT support technicians to look after the IT requirements of the organization.• Core support for Civil & Structural engineering applications, apart from MS Office and Adobe.• Troubleshooting basic network, software/application, printing problems (Level 2 & 3 support). • Experience in Group Infrastructure, vendor management and reporting.• Representing IS department at the Board Meetings.• Managing IT Assets and Software Inventory.

    • The Warehouse Group

      Feb 2012 - Nov 2022

      •Responsible for managing and maintaining end-user computer environments including troubleshooting and end user training for the DC users.•Supporting hardware/software evaluation, both physical and virtual technologies, and capacity planning.•Interfacing with multiple levels of users, management, and technical staff.•Providing a high level of customer service support for Warehouse Management System, Tolas and MS Office applications, Network, PCs and laptops, and printers, RF Scanners, Avaya desk phones, including after hour support.•Accurate logging and managing faults and requests in Service Now (Incident Management System).•Professionally liaising with multiple stakeholders (internal & external).•Experience in Microsoft Active Directory users, groups and policies.•Experience in coordinating tasks or project management.•Experience in incident management, major incident management, change management, HP & Cisco wireless controllers, switches.•Troubleshooting basic network, software/application, printing problems (Level 2 & 3 support). •Provides end-user systems support: Provides 24 x 7 on-call remote PC and site support. Show less

      • Applications & Desktop Support Engineer

        Apr 2017 - Nov 2022

      • Service Analyst

        Jan 2015 - Mar 2017

      • User Services Analyst

        Oct 2013 - Feb 2015

      • DC Support Technician

        Feb 2012 - Nov 2013

    • Auckland Council

      Nov 2022 - now
      Business Systems Specialist

  • Licenses & Certifications

    • MCITP

      Microsoft
      Nov 2009

    • Microsoft Certified Solutions Associate: Linux on Azure

      Microsoft
      Feb 2022

    • Implementing Microsoft Azure Infrastructure Solutions

      Microsoft
      Feb 2022

  • Honors & Awards

    • Awarded to Mukarram Mohammad
      Team Member of the Month - January 2017 (Support Services) The Warehouse Group Jan 2017 Mohammad has managed NIDC support single handed while his colleague was on 2 months leave for marriage. He had done a great job keeping on top of the daily support tasks, supporting 4 Distribution Centres.
    • Awarded to Mukarram Mohammad
      Best Employee Award (Support Services) Jawad Business Group May 2007

  • Volunteer Experience

    • Co-ordinator

      Issued by Greenpeace on Oct 2011
      GreenpeaceAssociated with Mukarram Mohammad