Hampton Sublett

Experience

• 

  Telephia, Inc. (Now, Neilson Mobile)

  Aug 2000 - Jul 2005

  Sr. Product Operations Manager

  Pivotal in driving product revenue increases from $300K to over $3 million over first few years, through leading a cross-functional team, including Development, QA, Production, IT, Operations and external vendors. Served as the primary point of contact between clients accounts and internal technology departments, focused on managing client expectations, and ensuring quality and satisfaction.Operations / QA / Production• Lowered the Cost-of-Goods-Manufactured through equipment standardization and process efficiencies• Increased productivity and quality via the use of KPI (Key Performance Indicators) metrics • Author and enforce SLAs (Service Level Agreements)• Act as advocate for TQM (Total Quality Management) TechniquesProjects / Development• Project managed the creation of a ‘never-before-seen product’, catapulting revenue from zero to $1.7 million in 6 months utilizing SDLC (software development life cycle) Show less

• 

  University of California, Davis

  Jul 2005 - Jan 2019

  My responsibilities are to collaboratively build a new, shared vision for administrative services on campus and unlock the potential for greater efficiencies across the organization. As the key implementation lead and executor for creating and implementing these organizational efficiency strategies, I am also expected to identify and implement a broad range of solutions ranging from business process improvements, to organizational change management, to technology innovations. To achieve these objectives, I will engage and collaborate with campus constituents, including senior executives, staff, and other key stakeholders. My role will be to help bridge the gap between strategic planning and execution, between business problems and technological solutions and between ongoing services and transformative projects. Show less As Program Manager for the central IT department of UC Davis, Hampton leads both the IT Project Management Office (PMO) and the Business Relationship Management Initiative. The PMO implements a wide range of projects in support UC Davis’s mission. Student Learning Outcomes will improve with the implementation of a new learning management system, the Office of Research will be more efficient with the roll out of Salesforce.com and collaborations across campus are expanding with the deployment of Microsoft Office 365. Learn more at pmo.ucdavis.eduThe Business Relationship Management initiative has transformed the central IT department into a proactive business partner with the campus. By working to identify business (not IT) needs across campus departments and colleges, the BRM is in the unique position to implement campus-wide cost saving solutions. Show less • Responsible for developing UC Davis’s Central IT’s Application Development Strategy and Service Road Maps (including IAM, Kuali Rice, Campus Portal and Online Directory)• 50% allocated to co-lead the design and implementation of a new UC Davis IT Shared Service Center• Serve on Kuali Foundation's Rice Board, Chair Strategic Subcommittee• Former Chair of Kuali Foundation's Rice Application Road Map Committee• Responsible for implementation of Kuali Rice at UC Davis • Lead UC-wide collaborative work group focused on Identity Management implementations, including an emerging effort to create a suite of IAM open source products.• Co-manage a staff of 20+ Application Developers Show less

  • Director - Office of Strategic Solutions (Vice Chancellor, Office)

    May 2017 - Jan 2019

  • Director - Financial Sustainability

    Mar 2016 - May 2017

  • Director of Administrative Reorganization and Transformation

    Aug 2014 - Mar 2016

  • Program Manager - Created and led the Project Management Office

    Jul 2012 - Aug 2014

  • Program Manager - Application Development

    Jul 2005 - Jun 2012
• 

  Amazon Web Services (AWS)

  Jan 2019 - now

  Collaborate with Sales and Solution Architect leaders to position CSMs to most effectively and efficiently deliver the value of cloud adoption to our customers. Oversee the migrations of essential IT services provided by State & Local Governments to the AWS Cloud, ensuing our customers' current and future needs are understood and achieved in a professional and effective manner.

  • Western Region Manager for Customer Solutions Managers

    Dec 2020 - now

  • Senior Customer Solutions Manager

    Jan 2019 - Dec 2020