Taylor Bucki

Experience

• 

  ILIFE Financial Management Services

  Aug 2012 - Dec 2016

  Job Coach for IRIS (Include, Respect, I Self-Direct)
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  Milwaukee Art Museum

  Apr 2016 - Mar 2017

  Member Service Representative

  Actively engage the visitor, share knowledge and information about MAM, and provide answers and solutions to guest concerns and questions.Provide a high level of customer service by selling and promoting all activities, programs, and services associated with the MAM including special events, membership levels, admissions.

• 

  Crisis Prevention Institute

  Feb 2017 - Sept 2023

  Prioritize and manage backlog and implementations, ensuring product execution meets strategy and requirements, and refine features into PBIs.Create and update objectives and key results (OKRs) for product initiatives to drive direction and report on outcomes.Partner with other product owners and software engineering leaders to achieve product success and meet key performance indicators.Facilitate scrum ceremonies and fact-finding initiatives. Manage the recruiting, onboarding, and training processesUse VOC insights to identify and address gaps and opportunities..Assure program operations’ policies and procedures are current and easily accessible within Customer Care’s KMSAssure MS Dynamic CE and FO systems are optimized to support fast and efficient delivery of service to customers as well as assure web registration and self-service capabilities are up to date and intuitive. Accountable for the successful execution of all tactical activities associated with CPI’s programs and events. These include distribution of communications, event materials, and invitations to events.Book travel for program trainers and secure venue for all program eventsDevelop and implement surveys to gain insights into satisfaction with event execution and implement change to address gaps.

  • Associate Software Product Owner

    May 2022 - Sept 2023

  • Program Operations Manager

    May 2019 - May 2022

  • Program Coordinator

    Feb 2017 - Jul 2019
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  Yours Truly

  Nov 2017 - now

  Co-Owner

  Co-owner of Yours Truly, a ceramics studio and art space in Milwaukee, Wisconsin.