Rene Perez

Experience

• 

  Advantage BMW

  Feb 2008 - Nov 2016

  Technician and Shop Foreman
• 

  WALKER AUTOMOTIVE GROUP, INC.

  Dec 2016 - Nov 2019

  Service Manager for BMW and Mercedes-Benz

  • 2017 Mercedes-Benz Service Best of the Best Winner• Managed change to implement appointment based scheduling and digital inspections & estimates• Coached advisors on sales and interpersonal skills to exceed GP and CSI targets • Developed procedures to advance administrative accuracy and workshop productivity • Directed advertising strategies to affect traffic patterns and increase gross profit • Recruited technicians from out of state to meet changing department needs

• 

  All Star Automotive Group

  Dec 2019 - Nov 2021

  Service Director

  • Service director for their Kia, Hyundai, and Volvo rooftops. • Employed process improvement to achieve measurable service retention and G.P. growth• Modernized menu pricing to meet gross profit % expectations• Trained service advisors and technicians to increase parts and labor sales • Standardized and taught expectations for multipoint inspections • Created financial models for P/L comparisons for new construction projects

• 

  Subaru of El Paso

  Feb 2022 - May 2023

  Service Director

  • Change management: moved from a 10 stall shop to a 23 stall new construction shop• Recruited to successfully fill 21 stalls with experienced technicians on the first day in the new shop• Taught strategies to technicians and advisors to maintain customer loyalty• Modernized menu pricing to meet gross profit % expectations and remain competitive• Trained technicians and advisors to increase parts and labor sales • Developed procedures to advance administrative accuracy and workshop productivity Show less

• 

  BMW of West Houston

  May 2023 - Apr 2024

  Service Advisor

  • Meet sales targets for labor gross profit and hours per RO• Manage CSI and email penetration

• 

  ABR Houston

  Apr 2024 - now

  Service Manager