Abbey Coughlan

Experience

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  Winthrop Family Medicine

  Jul 2016 - May 2018

  Patient Services Representative

  • Liaised between medical professionals and patients, answered clerical questions, and managed patient appointments• Greeted and checked patients in and out for appointments, verified insurance and collected copays

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  Lasell University

  Jan 2017 - May 2018

  IT Helpdesk Technician

  • Provided networking/desktop support and performed mainframe and account maintenance tasks • Answered incoming calls and emails to the Helpdesk, while creating, assigning, updating, and closing tickets on Salesforce

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  EF International Language Campuses

  Jun 2018 - Aug 2018

  Head Resident Advisor

  • Supervised a team of 7 Resident Advisors and escalated any unmanageable issues to the Housing Director • Collected and organized student departure and arrival information to ensure a smooth rotation of residents• Scheduled all 7 Resident Advisors’ shifts and managed any changes to the schedule

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  Lasell University

  Aug 2018 - May 2019

  International Services Office Assistant

  • Supported and advised prospective study abroad applicants and international students with all general questions.• Managed marketing initiatives for the Office of International Services including the design of over 80 promotional and informational posters on Canva and the maintenance of their social media accounts using Hootsuite.• Organized, promoted, and facilitated pre-departure orientations to prepare students with packing, budgeting and course selection.

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  Nurturing Minds, Inc.

  Jan 2019 - May 2019

  Development and Communication Intern

  • Utilized a variety of platforms including DonorSearch, GiftWorks, and Google to profile over 100 major donors’ current fiscal portfolio and detailed their giving history and non-profit involvement.• Conducted foundation research on over 40 foundations and compiled all potential grants for application and giving history.

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  Orangetheory Fitness

  Aug 2019 - Jan 2020

  Membership Consultant

  • Cultivated relationships with members by providing excellent customer service, problem solving any issues that arose, and offering help with questions.• Generated and followed up with all potential leads for new memberships• Sold memberships, merchandise, and processed all upgrades, downgrades, and cancellations.• Reconciled classes daily, assured clients were charged correctly, and ensured great communication with supervisors on all ongoing tasks or problems.

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  U.S. Hunger

  Aug 2019 - Dec 2019

  Event Intern

  • Managed setup and take down logistics of service events which ranged in sizes from 100 to 3,500 volunteers.• Assigned and trained volunteers of their duties, and managed their success throughout the entirety of every event.

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  Tanzanian Children's Fund

  Feb 2020 - Feb 2022

  Volunteer and Early Childhood Care & Education Program Manager

  • Oversee and facilitate the volunteer program from start to finish, including: recruitment of volunteers, scheduling travel, assigning and supervising volunteer duties, liaising between volunteers and staff, leading biweekly volunteer meetings, and acting as the main support for all volunteers (or volunteers’ issues and concerns).• Maintain a detailed volunteer logistics database including a calendar of arrivals, departures, housing arrangements, etc. in Microsoft Excel.• Co-manage the Early Childhood Care & Education Program by preparing all program curriculum and activities, managing and assigning teaching assistants with job duties, maintaining files, and conducting evaluations for 40+ students.• Design and implement a new ECCE curriculum with local staff to provide consistency and structure to classroom activities.• Plan and execute all out-of-school programming for RVCV children including mental and physical health sessions, extracurricular activities, field trips, games etc.• Contribute, as part of the Senior Staff, to daily operational decisions to ensure the successful management of the Children’s Village. Show less

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  Bateau Brewing

  Mar 2022 - Oct 2022

  Social Media Manager

  • Shoot content for social media platforms including Instagram and Facebook• Generate, edit, and publish engaging content utilizing Canva and Hootsuite• Perform research on current benchmark trends and audience preferences• Monitor and analyze web traffic metrics• Communicate with followers, respond to queries in a timely manner and monitor customer reviews

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  Elevate Destinations

  Jul 2022 - now

  • Support Elevate Destination's clients, global non-profits and foundations, to plan the back-end logistics of their international donor trips• Communicate with clients, their travelers, international partners and suppliers, progressing all aspects of trips• Provide comprehensive traveler support to set realistic expectations and answer any travel-related questions or concerns• Research and develop supporting materials for trips including country guides, detailed itineraries and online portals Show less

  • Manager of Social Impact Journeys

    Apr 2023 - now

  • Associate Manager of Social Impact Journeys

    Jul 2022 - Mar 2023