Bruno Bungin

Experience

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  Michelin

  Dec 2006 - Mar 2016

  My main occupation was to support sales teams in North East Europe & Baltic region to help managers have a much better visibility on situations in their area. Organized and prioritized work to complete assignments in a timely, efficient manner.Commercial Terms and Conditions (CTC) & price management• Analyses and challenges feasibility of commercial terms and conditions, based on business requirements• Verifies accuracy and consistency of collected data before entering them in the information system• Sets up the prices and commercial terms and conditions in the information system• Identifies rejections and manages the correction in the information system.• Conducts data cleaning to rid the system of old, unused data, duplicate or incorrect dataRequest Management• Captures customer’s requests & claims related to commercial terms and conditions and prices• Analyses and provides issue resolution or appropriate answer• Contacts, follows up and closes the loop with customer• Performs root cause analysis and implements corrective actions to eliminate reoccurrences• Shares recurring problems with the relevant internal partner(s) in order to find solutionsFinancial transactions traceability• Ensures the traceability of financial transactions, regardless type of payment, to answer to audits requirements• Produces and archives all supporting materials according to the rules in force in the territory coveredApply and improve work methods• Applies legal, fiscal and internal control rules (including embargo’s rules).• Recommends actions and evolutions to improve the efficiency of work methods, internal control compliance and customer satisfaction. Show less • Part of the Balkans & Romania team in charge of order management activities for local customers. • 1st escalation point for order prioritization• Achieving growth and hitting sales targets• Growth the sales via telephone• Communicate to the customers the order details and advise if changes are needed.• Validate and send electronic orders to processing teams and ensure booking is completed• Communicate to customers details about delivery and eventual issues that appeared in production, advise on a solution or implicate the responsible team to fulfil customer needs• Create order reports based on customer specification and requirements• Collaborate and coordinate with manager and sales team• Update customer product portfolios based on market changes; create and maintain product & prices portfolios• Maintain and update special offers based on price discount and stock• Work closely with sales team to ensure accurate product information is displayed in the online storeOther Roles:• Participating in improvement projects; testing the new systems and reporting the results• Best practice sharing and brainstorming activities• Team Leader coordinator Show less

  • Sales Administrator

    Nov 2013 - Mar 2016

  • Customer Service Sales Representative

    Dec 2006 - Oct 2013
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  MTB

  Mar 2016 - Oct 2017

  Project Manager

  • Creating business opportunities between Croatia and Romania• Find companies interested to invest in Croatia and Romania• Research of Croatian and Romanian markets• Contract negotiations• Control of contract obligation execution, with respect to scope, time and quality• Experience in the coordination, analysis and monitoring of financial parameters and models in production processes• Sales and marketing management• Creating and evaluating financial data• Market research and competition• Creating new sales channels Show less

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  Heloo (Previously Q Experience)

  Oct 2017 - Jun 2018

  Customer Service Specialist

  Assisting customers with prompt and friendly help through email/phone;- Solving customer queries and communicating at the same time with internal departments to find solutions for them;- Handling returns, claims and creating replacements;- Managing changes and cancellations as necessary;- Technical support for customers;

• 

  Iwe doo

  Jul 2018 - Apr 2019

  Sales Manager

  Achieving growth and hitting sales targets in on premise sector by successfully managing the sales team• Designing and implementing a strategic sales plan that expands company’s customer base and ensure it’s strong presence• Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives• Achieve growth and hit sales targets by successfully managing the sales team• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Show less

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  Genpact

  Aug 2019 - now

  - Manage large European implementations including customer education, setting expectations, process definition, establishing appropriate thresholds, relationship building.- Conduct projects from framework implementation to planning, monitoring, contract negotiation and vendor management;- Support to develop and implement best-in-class processes and best practice sharing across regions;- Simultaneously manage 10+ end to end projects across cross-functional teams (specific business unit, sourcing, risk, legal, tax and onboarding)- Manage and deliver contract over 1.5 million €- Process optimization- SAP Ariba Show less - Manage medium and high value Projects on various categories- Responsible for savings targets, timely deliveries, Customer Satisfaction- Ensure delivery and maintenance of agreed timelines- Coordinate with EMEA/ Global Category Managers to drive change in procurement strategies/ processes and run stakeholder education programs;- Create and deliver training sessions on business and negotiation topics- Run process improvement initiatives like process mapping, lags identification, process optimization- Contract and Supplier management in Ariba SAP Show less • Working on SAP system• Working with Ariba SAP program• Prepare and monitor all types of E-Sourcing events (eRFIs, eRFQs, eRFPs, auctions)• Remain current on standardized training materials and other communications to be used with stakeholders in preparation and during sourcing events• Provide guidance to Category Managers on categories that would benefit from use of E-Sourcing, monitor % spend involved in these events, and provide regular reports to Head of Indirect• Support change and process improvement• Support maintenance of documentation and sustainability of processes associated with E-Sourcing• Contract and Supplier management in Ariba SAP• PO management• Processing & booking of purchasing requisitions, purchase orders,materials catalogues, delivery notes, goods receipts and other procurement documents.• Sourcing of multiple Indirect Spend categories.• Conducting Opportunity analysis for spend management.• Negotiating and concluding contracts.• Taking care of suppliers globally• Making the plan and negotiating actively with suppliers.• Scouting for better suppliers.• Running the plan for savings targets, timely deliveries, CustomerHappiness.• Conducting Sourcing activities including price and contract negotiation• IT Helpdesk support Show less

  • Project Manager EMEA

    Jan 2022 - now

  • Sourcing Specialist EMEA Region

    Oct 2021 - Dec 2021

  • Senior Procurement Specialist

    Aug 2019 - Sept 2021