
Pete Jones
Senior Customer Service Representative

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About me
Business Development Manager at University of Southampton
Education

Ringwood Sixth Form
2003 - 2005Psychology, History & Business Studies A-CActivities and Societies: Sports teams including: Football; Rugby; Cricket

Ringwood School
1998 - 2003
Solent University
2006 - 2010Bachelor of Science (BSc) PsychologyActivities and Societies: Solent Student Union Representative 2009 - 2010
Experience

CCL Vehicle Rental
Oct 2010 - Mar 2011Senior Customer Service RepresentativeResponsibilities;- Providing assistance for incoming customer queries via telephone and email.- Point of call for existing corporate accounts.- Sourcing corporate leads and making appointments.- Raising consumer invoices and chasing overdue payments via telephone and letter.

Enterprise
Mar 2011 - Aug 2013Reporting to the Branch and Area Manager to deliver upon keys business areas (P&L, employee development, customer service and fleet growth) in order to run a profitable rental branch that meets weekly, monthly and annual targets whilst under significant time constraints & a fast-paced, pressured environment.
Assistant Manager
Mar 2012 - Aug 2013Management Trainee
Mar 2011 - Feb 2012

Spiral Cellars
Aug 2013 - Feb 2016Account ManagerReporting to the Sales and Business Improvements Director to solely own, develop, manage and grow all B2B initiatives by managing the overseas distribution network. In addition, working in the UK sales team to hit company targets. Key achievements:- Improving year on year income of overseas distributors by up to 25% since Aug 2013. - Researched, approached, signed and launched Spiral Cellars’ first North American & first Norwegian distributor relationships.- Generating sales value of over £1m per annum within B2B and UK sales – contributing to circa 20% of business turnover.- Generating revenue from previous ‘dormant’ overseas accounts. Show less

The AA
Feb 2016 - Apr 2019Business Development ManagerWorking within the Home Services team, developing the B2B strategy and product delivery for all Home Services partners, to meet targets for Home Membership and boiler installations. Managing current key accounts as well as the new business pipeline; identifying potential business partners, contacting key decision makers, preparing and pitching introductory presentations

School of Healthcare Enterprise and Innovation, University of Southampton
Feb 2022 - nowBusiness Development Manager
Apr 2019 - nowContinuous Professional Development (CPD) Programme Analyst
Feb 2022 - Jul 2022
Licenses & Certifications

PRINCE2 Agile® Foundation & Practitioner
APMG InternationalApr 2023
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