Pete Jones

Pete Jones

Senior Customer Service Representative

Followers of Pete Jones541 followers
location of Pete JonesRomsey, England, United Kingdom

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  • Timeline

  • About me

    Business Development Manager at University of Southampton

  • Education

    • Ringwood Sixth Form

      2003 - 2005
      Psychology, History & Business Studies A-C

      Activities and Societies: Sports teams including: Football; Rugby; Cricket

    • Ringwood School

      1998 - 2003
    • Solent University

      2006 - 2010
      Bachelor of Science (BSc) Psychology

      Activities and Societies: Solent Student Union Representative 2009 - 2010

  • Experience

    • CCL Vehicle Rental

      Oct 2010 - Mar 2011
      Senior Customer Service Representative

      Responsibilities;- Providing assistance for incoming customer queries via telephone and email.- Point of call for existing corporate accounts.- Sourcing corporate leads and making appointments.- Raising consumer invoices and chasing overdue payments via telephone and letter.

    • Enterprise

      Mar 2011 - Aug 2013

      Reporting to the Branch and Area Manager to deliver upon keys business areas (P&L, employee development, customer service and fleet growth) in order to run a profitable rental branch that meets weekly, monthly and annual targets whilst under significant time constraints & a fast-paced, pressured environment.

      • Assistant Manager

        Mar 2012 - Aug 2013
      • Management Trainee

        Mar 2011 - Feb 2012
    • Spiral Cellars

      Aug 2013 - Feb 2016
      Account Manager

      Reporting to the Sales and Business Improvements Director to solely own, develop, manage and grow all B2B initiatives by managing the overseas distribution network. In addition, working in the UK sales team to hit company targets. Key achievements:- Improving year on year income of overseas distributors by up to 25% since Aug 2013. - Researched, approached, signed and launched Spiral Cellars’ first North American & first Norwegian distributor relationships.- Generating sales value of over £1m per annum within B2B and UK sales – contributing to circa 20% of business turnover.- Generating revenue from previous ‘dormant’ overseas accounts. Show less

    • The AA

      Feb 2016 - Apr 2019
      Business Development Manager

      Working within the Home Services team, developing the B2B strategy and product delivery for all Home Services partners, to meet targets for Home Membership and boiler installations. Managing current key accounts as well as the new business pipeline; identifying potential business partners, contacting key decision makers, preparing and pitching introductory presentations

    • School of Healthcare Enterprise and Innovation, University of Southampton

      Feb 2022 - now
      • Business Development Manager

        Apr 2019 - now
      • Continuous Professional Development (CPD) Programme Analyst

        Feb 2022 - Jul 2022
  • Licenses & Certifications

    • PRINCE2 Agile® Foundation & Practitioner

      APMG International
      Apr 2023