Harriet Baxter

Experience

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  Sea Pines Real Estate at The Beach Club

  Jun 2009 - Jun 2010

  Holiday home rentals, front desk receptionist for the resort hotel and night auditor

  Holiday home rentals, front desk receptionist for the resort hotel and night auditor.Twelve month internship working in front desk operations managing around 400 luxury homes and villa holiday rentals, and working at a 4* hotel, the Inn at Harbour Town. When at the Inn at Harbour town I was promoted to be a night auditor in which I was the only onsite member of staff within a 5000 acre resort taking sole responsibly for all decisions from 11pm to 7am.

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  Merlin Entertainments plc

  Apr 2011 - Aug 2012

  Senior cast member

  Working in the Guest services department dealing with complaints and enquiries, with both on site guests and written and phone communications following a guests visit. Also working with disabled guests to ensure mobility needs are met.

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  Townends Estate Agents

  Aug 2012 - Oct 2014

  Property Manager

  Working with 13 lettings branches across south west London, managing landlord and tenants during tenancy. Dealing with maintenance, rent arrears, end of tenancy arrangements, section 21 notices, deposit mediation. I also worked on call dealing with emergency maintenance issues for the property portfolio of approximately 26 branches out of hours.

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  Hamptons International

  Sept 2014 - now

  • Managing a team of 7-14 members including trainees and property managers (1400 properties in total)• Morning and weekly meetings, performance related 1 to 1’s, training and development• Handling any escalated complaints from clients and tenants• Conducting company wide training of property management in a formal training environment and on a one to one basis• Building close relationship with developers, managing agents, contractors & relocation agents• Arranging maintenance works and gathering quotations, booking and ensuring completion of Gas Safety and Portable Appliance Tests, advising the client on refurbishment works• Managing budgets and individual client floats, sending statements, paying utility bills, service charges, ground rents, invoices and taking card payments from clients/tenants• End of tenancy procedures (booking check outs, professional cleans, gardening works, deposit releases and arbitration in line with the TDS, My Deposits an the DPS)• Keeping up to date with current regulations & Tenancy Deposit Scheme Guidelines• Managing company re-structures and changes in working practice. Actively involved in working to implement changes across property management throughout countrywide Show less Working as part of the country department managing a portfolio of let properties in Windsor, this is an elite area of the property letting market dealing with a number of high profile clients. Customer service is a core part of the business and my role. In my time in the role I turned around a challenging portfolio to now be one of the most successful and profitable within the Hamptons international country department. A detailed knowledge of the law related to property letting is required for this role, specifically but limited to Assured Shorthold Tenancies. Show less

  • Team and Customer Services Manager

    May 2017 - now

  • Senior Property Manager

    Jan 2016 - now

  • Property Manager

    Sept 2014 - Dec 2015
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  Countrywide Plc

  Dec 2018 - Sept 2024

  Project Manager

  Managing compliance-based regulatory projects and the development of new and existing CRM and compliance software.

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  National Physical Laboratory (NPL)

  Jun 2024 - now

  Project Controller