Vadims Aleksejevs

Experience

• 

  Transcom

  Apr 2009 - Sept 2010

  - handling of written complaints from satellite TV operator’s customers;- handling customers inquiries, which cannot be solved by Customer Service Representative;- interacting with customers via telephone, e-mail and post to address issues;- consulting Customer Service Representatives. - responding to inquiries from satellite TV operator’s customers via telephone and e-mail;- selling extra services.

  • Customer service expert

    Jan 2010 - Sept 2010

  • Customer service representative

    Apr 2009 - Jan 2010
• 

  GLI Europe B.V.

  Nov 2010 - now

  - managing a group of engineers spread across the offices;- interviewing, selecting, training and motivating engineers, as well as performance evaluations;- managing multiple projects in parallel to ensure the most efficient work distribution and meeting target dates;- interacting with stakeholders spread across the countries to report issues found and discuss solutions;- maintaining and providing clients weekly reports with a status of current projects;- updating existing and creating new work instructions for various activities;- assigning work to Test Engineers as per current priorities, follow up on progress of testing and review work done prior to submitting to QA. Show less - managing a group of engineers spread across the offices;- interviewing, selecting, training and motivating engineers, as well as performance evaluations;- managing multiple projects in parallel to ensure the most efficient work distribution and meeting target dates;- interacting with stakeholders spread across the countries to report issues found and discuss solutions;- maintaining and providing clients weekly reports with a status of current projects;- updating existing and creating new work instructions for various activities;- assigning work to Test Engineers as per current priorities, follow up on progress of testing and review work done prior to submitting to QA. Show less - leading a group of engineers spread across the offices;- managing multiple projects in parallel to ensure the most efficient work distribution and meeting target dates;- interacting with stakeholders spread across the countries to report issues found and discuss solutions;- maintaining and providing clients weekly reports with a status of current projects;- updating existing and creating new work instructions for various activities;- assigning work to Test Engineers as per current priorities, follow up on progress of testing and review work done prior to submitting to QA;- instructing Test Engineer on important aspects of testing, ensure the work done is in accordance with work instructions;- resolve conflicts and solve problems among Test Engineers. Show less - managing multiple projects in parallel to ensure the most efficient work distribution and meeting target dates;- interacting with stakeholders spread across the countries to report issues found and discuss solutions;- maintaining and providing clients weekly reports with a status of current projects;- updating existing and creating new work instructions for various activities;- assigning work to Test Engineers as per current priorities, follow up on progress of testing and review work done prior to submitting to QA;- instructing Test Engineer on important aspects of testing, ensure the work done is in accordance with work instructions;- resolve conflicts and solve problems among Test Engineers. Show less - compliance and functional testing of the gaming machines, jackpot controllers, as well as monitoring and control systems from various manufacturers for various jurisdictions according to internal quality standards (ISO 17025, 17026, 17065);- interacting with stakeholders spread across the countries to report issues found and discuss solutions;- consulting Test Engineers to ensure that appropriate testing is performed;- preparation of test documentation according to internal quality standards (ISO 17025, 17026, 17065). Show less

  • Senior Manager Engineering

    Aug 2024 - now

  • Manager Engineering

    Jan 2022 - Jul 2024

  • Lead Engineer

    Dec 2017 - Jan 2022

  • Senior Engineer

    Sept 2014 - Dec 2017

  • Test Engineer II

    Sept 2012 - Aug 2014

  • Test Engineer

    Nov 2010 - Aug 2012