Sally Hoteit

Experience

• 

  Azadea Group

  Sept 2012 - Aug 2014

  Shop Manager

  • Led and managed store operations following highest standards of customer service to maximize sales • Prepared store performance reports to ensure that the brand manager has all needed information • Managed performance, coached and motivated employees in order to ensure the highest levels of performance

• 

  OMT - Online Money Transfer

  Sept 2014 - now

  • Manage and organize all business development projects, processes and research • Oversee the portfolio of more than 70 clients • Plan and coordinate project implementation internally and with relevant Stakeholders • Collaborate with cross-functional teams to identify and address customer pain point, resulting in high customer satisfaction rate with several referrals from International NGOs and well-known local companies for collaboration • Lead tendering processes starting from identifying relevant opportunities to finalizing contracts negotiations • Plan project budget and manages allocated resources (budget, reimbursements, distribution, etc...) • Coordinates with all departments internally to ensure service readiness related to cash disbursement campaigns with UN Agencies, local and international NGOs • Review and updates policies, procedures and flow charts related to business development • Coordinate with Legal department to draft contracts for new clients and oversee the contract negotiation• Evaluate data and supervises the progress of project plans and service advancements. • Kick-off new programs and projects with third parties and concerned departments, by conducting training sessions for focal points Show less • Analyzed Operations activities performance, identifies problems, and provides relevant solutions • Drafted analysis reports to the Operations Management on services enhancement • Guided, coached and supervised both indoors and outdoors team members during tasks’ execution • Oversees the fleet tracking by supervising and planning the daily routes and operational delivery cycle • Coordinated with internal departments regarding the vehicles cost, maintenance and repair • Prepared and reviewed yearly objectives for Operations team members and submits appraisals accordingly • Supported Operations Manager in conducting periodic risk assessment and draft mitigation measures • Controlled and managed stock inventory and coordinates with Procurement department and suppliers • Held meetings with relevant governmental institutions and ministries Show less

  • Senior Business Development Specialist

    Jan 2022 - now

  • Senior Operations and Logistics Supervisor

    Sept 2014 - Dec 2021