Rodrigo Ratton

Experience

• 

  IBM

  May 1999 - now

  Project Executive responsible to delivers I/T outsourcing, supports business engagements and other long-term partnership contracts to IBM Clients. Main responsibilities are: build and maintain strong Client relationships, be a trusted business partner, perform contract management, a solid contributor towards the development of an account strategy, understands and apply industry and business trends that impact Client's business, grow Cloud and Mobility solutions in the Clients, accountable for revenue, profit, and growth objectives and for improving Client satisfaction, and people development. Main Contracts: TAM, Multiplus, Cielo, Livelo and Stelo Show less Responsible for designing architecture of outsourcing infrastructure projects. Focused on services involving service desk, deskside support, incident management, problem management, configuration management and change management, packaging and distribution services (service management control).Organize the development effort of a solution. Experience in multiple industries and across several disciplines. Decide which technologies to use. Work very closely with delivery team to ensure proper implementation. Act as a link between the needs of the customer and the delivery team. Show less Responsible for a help desk infrastructure in IBM Hortolândia.Main activities:- Support Datacenter and Call Center workstations with more than 300 positions;- Management of physical and logical security standards;- Management of network and telecommunications infrastructure;- Implementation of technologies and support tools for productivity of Call Center;- Migration of network topology from call center, to acquire redundancy and high availability;- Backups Management; Show less Responsible for providing technical support to IBM internal users, ensuring users get maximum benefits from IT Services. Main activities:• installing and configuring computer hardware operating systems and applications;• monitoring and maintaining computer systems and networks;• talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;• troubleshooting system and network problems and diagnosing and solving hardware/software faults;• providing support, including procedural documentation and relevant reports;• setting up new users' accounts and profiles and dealing with password issues;• responding within agreed time limits to call-outs;• managing and resolve incidents in first call resolution Show less

  • Technology Sales Leader

    Apr 2023 - now

  • Head of IBM Public Cloud for Enterprise Business

    Jan 2022 - Apr 2023

  • IBM Public Cloud - Sales & Business Development Executive

    Oct 2019 - Apr 2023

  • Territory Sales Executive for Grupo ELO (Bradesco Integrated Account)

    Sept 2017 - Sept 2019

  • Project Executive (Enterprise)

    Aug 2010 - Sept 2017

  • Techinical Solution Manager (Enterprise)

    Oct 2008 - Aug 2010

  • Technical Solution Architect

    Aug 2005 - Sept 2008

  • Technical Lead

    Jun 2002 - Aug 2005

  • Technical Support Analyst

    May 1999 - May 2002