Arris Gomez

Experience

• 

  APAC Customer Service

  May 2005 - May 2012

  Team Manager

  One to one relation building.Analyze various reports including process dashboards & team performance reports.Motivating associates through effective management, career development & implementation of reporting mechanism.Timely Submission of Operations ReviewAttrition controlPropagate positive teamwork across work groups & drive business results.Own and Drive continuous improvement within the process through actively identifying such opportunities through Quality initiatives.Develop/implement action plans to achieve desired performance levels.Identification of improvement areas and making action plans for improvement Show less

• 

  Music City Leasing LLC

  May 2012 - Mar 2017

  Managerial VA / Social Media and Website Administrator (Remote)

  My responsibilities are MLS,CMA, BPO, MSR, Craigslist, web design, email correspondence, administrative assistant, Youtube SEO, animation, web content management

• 

  AG Web Design and Social Media Solutions

  May 2012 - now

  Digital Marketing Manager / SEO Specialist / Lead Web Designer

  Since 2010, Arris has been serving up the best in digital marketing, and website design services for clients in Canada and the USA. Arris is an Experienced Web Designer, Project Manager and Online Marketing Manager. Skilled in Social Media Marketing, Website Design & Management, WordPress, Shopify, Project Management, Graphic Design, Video Editing, Animation, SEO and Customer Service. Strong marketing professional with a degree in BS Electronics and Communications Engineering. Digital Marketing (Post Diploma) Bow Valley College. Show less

• 

  Holiday and Company Inc.

  Oct 2012 - Jan 2018

  Online Marketing Manager /Website Administrator

  Conducting Market ResearchDeveloping the Marketing StrategyCustomer Relationship ManagementEmployee ManagementIdentifying New Business OpportunitiesBrand DevelopmentWeb Development / Web DesignSocial Media MarketingAdobe Acrobat Pro, Photoshop, Live Cycle Draw, Movie Maker and MoreBasic Whiteboard Animation for adsWord PressYouTube SEO/MarketingCraigslist MarketingPublic RelationsInstilling a marketing led ethos throughout the businessResearching and reporting on external opportunitiesUnderstanding current and potential customersManaging the customer journey (customer relationship management)Developing the marketing strategy and planManagement of the marketing mixManaging agenciesMeasuring successManaging budgetsEnsuring timely deliveryWriting copyApproving imagesDeveloping guidelinesMaking customer focused decisions Show less

• 

  TASKBLOCKING

  Jan 2016 - Dec 2017

  Office Manager
• 

  Showhome Furniture

  Feb 2018 - Jan 2019

  Social Media Manager / Shopify Website Administrator

  • Add products and details on Shopify Website, Edit Contents, and Images • Manage Website, FB Page and shop, reply to comments and messages FB and Instagram• Post and promote ads on Facebook and Marketplace• Assist on the sales floor and warehouse.

• 

  Fairmont Palliser

  Jun 2018 - now

  Building Maintenance / Operator

  •Monitor and maintain heating, ventilation, and cooling systems. Operate the glycol system, chillers, air handling units, fan coil units, compressors, and pumps.•Disable and Enable Fire Alarm System whenever required. Inspect and maintain firefighting equipment (fire hose, fire extinguisher, smoke detector, heat detector).• Test and maintain Fire Pump and Building power generator system.• Monitor pool/spa; perform water testing, refill chemicals, and backwash sand filters.• Coordinates and assist third party contractor on preventive maintenance activity• Good working knowledge of workplace safety practices and requirements.• Complete all routine and preventive maintenance work orders within scheduled timelines.• Perform minor electrical, heating mechanical, HVAC, plumbing, and building repairs.• Developed Fire Safety Plan – Fire Alarm Zones and Base Building Drawings with Symbols.• Created Fairmont Engineering Department Emergency Procedure Binder.• Post Production and Video Editor of the Connect / Elevated Service Training Part 1 - 3. Show less

• 

  White Spot Janitorial Services

  Jul 2018 - now

  Digital Marketing Specialist

  Work closely with the marketing team to develop social media campaigns that help to achieve corporate marketing goals Develop monthly reports on emerging social media trends that will be submitted to the management and executive teams Monitor the company’s social media accounts and offer constructive interaction with users Create methods for finding and saving online customer reviews Analyze the long-term needs of the company’s social media strategy and offer quarterly reports to the management and executive teams that outline any necessary changes to the digital marketing plan Show less

• 

  Handyco Inc.

  Feb 2019 - Jun 2019

  Website Administrator / Marketing Specialist
• 

  Ottawa Concierge Services

  Feb 2019 - Jul 2020

  Social Media Marketing Specialist & Website Administrator/Developer
• 

  Desert Pita Fresh Lebanese Grill

  Nov 2019 - now

  Social Media Marketing and Website Developer/Administrator
• 

  Shawarma Factory

  Jan 2021 - now

  Social Media Marketing Specialist and Website Developer/Administrator
• 

  Skin Bio Clinic

  Sept 2021 - now

  Social Media Marketing Specialist