Rai-Mond Davidson

Experience

• 

  Zion French Seventh Day

  Feb 2018 - Sept 2023

  Information Technology Support Assistant

  • Set up and maintained streaming infrastructure, enhancing remote accessibility and increasing engagement.• Oversaw the implementation of various IT initiatives, from planning to execution, including regular presentations to the church board.• Offered troubleshooting and support for hardware and software issues during church services, ensuring smooth operation.• Improved and maintained the church's online presence through social media, contributing to increased audience engagement and support for fundraising efforts. Show less

• 

  William H. Turner Technical Arts High School

  May 2019 - Aug 2019

  Information Technology Intern
• 

  Broward Health

  Apr 2024 - now

  Desktop Support Technician

  Experienced Desktop Support Technician with specialized expertise in PC, thin client, and laptop configuration, ensuring the seamless setup and deployment of devices within enterprise environments. Proficient in troubleshooting network connectivity, guiding users through boot menu access, and facilitating SCCM imaging processes for various device types. Strong attention to detail and problem-solving skills enable effective resolution of configuration issues across different platforms. Skilled in providing end-user support and maintaining accurate documentation of configurations. Dedicated to ensuring the reliability and efficiency of organizational technology infrastructure. Experienced in handling issues in hospital settings using the ServiceNow ticketing system, providing support to nurses, doctors, and other hospital professionals. Show less