Laurentiu Ciobanu

Experience

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  Arval BNP Paribas Group

  Jun 2012 - May 2016

  Technical Specialist

  - Overseeing both routine and exceptional maintenance for Arval Long-Term Rental vehicles, liaising effectively with partner garages throughout Romania;- Conducting thorough analyses of premature vehicle faults, documenting issues with detailed photos and technical reports (e.g., brake disc damage caused by prolonged use of worn brake pads), and managing customer reinvoicing accordingly;- Delivering clear, constructive communication to customers by explaining fault causes, identifying user errors, and advising on preventive measures to avoid future charges. Show less

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  Renault Group

  Jun 2016 - Aug 2020

  Automotive Engineer

  - Solving car issues reported by Dacia, Renault, and Alpine dealerships across France, using data provided by the dealers, detailed automotive repair manuals (Dialogys), technical bulletins, blueprints, and historical database;- Reviewing and validating warranty repair invoices issued by the dealers using internal documentation.

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  Societe Generale Global Solution Centre

  Mar 2022 - now

  Payment and Reporting Analyst

  - Handling Level 2 support for payment and statement-related issues;- Escalating unresolved cases to appropriate internal departments;- Participating in incident meetings and providing analytical support.- Conducted comprehensive analysis of payment flows (SEPA, international, MT101, MT199, treasury, Delocalized payments) across multiple platforms, identifying and resolving critical issues such as user access rights, compliance discrepancies, payment detail errors, and embargo violations;- Diagnosed and corrected reporting errors under CFONB, XML, MT940/MT942 formats and XML expertise, addressing problems related to IBAN/BIC formatting, file structure inconsistencies, customer subscriptions, and data collection anomalies;- Collaborated with cross-functional teams to resolve shared challenges and streamline procedures, resulting in improved operational efficiency and reduced processing delays;- Maintained proactive communication with sister banks to address payment errors and ensure alignment of processes, strengthening interbank cooperation;- Continuously enhanced expertise in internal procedures and operational specifics to deliver high-quality, reliable support;- Mentored and coached colleagues, facilitating effective onboarding, skill development, and achievement of individual and team KPIs. Show less