Lucas Johnson

Experience

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  Accor

  Feb 2011 - Feb 2014

  System Specialist

  Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. Mostrar menos

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  Humanet

  Jan 2015 - Jan 2018

  Service Desk Specialist

  Install Windows systems and company standard software for new computers and new batch computers.Basic IT support for IP Phones, printers, copy machine, scanner and projector.Support to solve network problems, such as patch cord, patch panel, network jacks, enable or disable network ports in work positions.Check the IT Room environment, such as air conditioner, UPS, check if the equipments have some warning or alert.Support telephone such as move or install extensions.Do preventive maintenance in devices, ticket must be registered and feedback.Support and do health checks in Telepresence room, Video Conference room always when requested by Huawei.Perform weekly health checks in Chinese Attendance Machines, printer, scanners, or always when requested by Huawei.When the company request, do an inventory in IT equipments, such as routers, lan switchs, spare parts; Mostrar menos

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  Bezeq International

  Jan 2018 - now

  Information Technology Specialist

  Providing a high level of resolution support to multiple business customer types, adapting to their varying needs and requirements.Delivering efficient customer support on large accounts using web-based tools.Providing first call resolution eliminating repeat calls and reducing unnecessary transfers.Maintaining in-depth knowledge of product offerings and network capabilities, positioning them as strategic solutions in a business environment.Applying technical knowledge to troubleshoot customer issues with evolving technologies.Monitoring service ticket, ticketing and tracking to ensure timely and satisfactory resolution of user requests / incidents in agreed Mostrar menos

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  Dunkerton Telephone Co-Op

  Jan 2019 - now

  Software Analyst

  We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value. Mostrar menos

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  Ozone, fournisseur internet haut débit

  May 2019 - now

  Information Technology Specialist

  Respond to problems and incidents, resolving or escalating as needed. Responsible for overall customer satisfaction.Executes against instructions provided by lead or senior.Follows documentation, makes recommendations.Enhance the capability of the IT infrastructure and services to deliver cost effective and sustained level of application availability.Develop tools and process to support continuity management.Executes tests for system continuity.Develop, test, and implement monitoring tools and processes based on instructions.Develop appropriate messages and problem resolution process.Perform monitoring functionsExecutes procedures as defined to support security management. Maintains user accounts and profiles.Prepares for and supports emergency events. Mostrar menos

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  Workana

  Jan 2020 - Feb 2020

  Assistant It Manager

  Freelance