Christopher Berry

Experience

• 

  Infoteam International Services Limited

  Jan 2013 - Jan 2015

  Call Center Supervisor

  Call handling, providing technical support to customers, training of team members in new products, dealing with customer complaints, fault diagnostics, management of field engineer resources, providing diagnostic feedback to clients, resolving issues within SLA targets, implementation and management of call center help desk software and knowledge base.

• 

  Atos

  Apr 2015 - Jul 2019

  Operations Analyst

  Monitoring and problem resolution of Windows 2003 2008 2012 servers and related services and Linux/AIX environments.

• 

  Digital Space

  Jul 2019 - now

  Supporting the day to day running of a busy 247 365 Data Center with multiple locations around the UK, reacting to and effectively resolving incidents as they develop , from minor system maintenance to hardware diagnostics and replacement to handling of full blown major incidents involving multiple devices/issues and effectively managing resources to ensure the right teams are involved to minimize the disruption of a system outage.Duty's also involve ensuring knowledge share from other team's is disseminated within the Operations team by developing procedural documentation for the team to use and 1 to 1 training is provided on a variety of subjects ranging from day to day Windows Server maintenance to Linux OS support and network environments. Show less

  • L2 Wintel Engineer

    Aug 2022 - now

  • Operations Analyst

    Jul 2019 - Aug 2022