Lorena Ambrosie

Experience

• 

  Electrolux

  Aug 2007 - Sept 2008

  Billing Analyst

  Customers support phone serviceDocumentation for after sales departmentsCreating billing documents in iScalaOrdering spare parts and tracking orders in our system

• 

  Fortrend Gifts

  Oct 2008 - Nov 2009

  Sales And Marketing Representative

  Product range management in relation to market needB2B Presenting show-room to customers Searching for referrals through existing connections to new prospects that fit the target buyer or ideal customer profile

• 

  BETTING SHOP -Online gambling and sports

  Jan 2010 - Jan 2013

  Shop Manager

  Provide assistance and excellent customer serviceResponsible for stock replenishmentPoint of contact regarding customer queriesResponsible for promotion and advertisingOrganising storage and management of suppliers Management of user accounts for online servers

• 

  Baxter International Inc.

  Jul 2013 - Nov 2015

  Front of the House Administrator

  Organizing functions for Television and Radio ShowsHACCP sheets and stock controlAchieving the optimum sales levelsStaff training and development

• 

  ZARA

  Apr 2016 - Jul 2016

  Sales Representative

  Maintaining show-roomSelling of products Providing excellent customer service in German Welcoming staff and providing confident and knowledgeable adviceProcessing cash and card transactionsDaily reporting to the retail manager

• 

  Accenture

  Feb 2017 - Aug 2020

  DACH Credit and Collections Analyst for Microsoft

  Processing and submitting customer´s payment providing accurate information to cash applications team.Dealing with incoming requests from customers concerning their accounts, invoices, payments and statements.Contact customers by phone and other tools to ensure timely payment of all invoices, being pro-active to ensure an overdue situation does not occur.Develop and maintain a professional relationship with internal and external clients.Ensure that the collections processes followed are in adherence to Sarbanes/Oxley procedures.Promptly provide customer payment remittances to Accenture’s cash applications team.Meet weekly/monthly collections targets and all SLA’s.Escalate to management dispute information to a high degree of quality as required in accordance with escalation policy.Record all collections activities in a consistent manner as per client process.Supporting the German Market Show less

• 

  Cadence Design Systems

  Aug 2020 - now

  Senior Credit and Collections Specialist

  Working with high volumes of accounts-EMEA ARCredit reviews and credit forecastsResponsible for several EMEA reports as QE Forecasts, Bad Debt reportManaging customer's payments and refundsManaging customer’s license keys according to their payment behaviorUploading invoices on customer’s portals as Ariba, Coupa and othersManaging customer’s disputes and billing queriesWorking closely with Order Management and Sales team to solve any billing queriesUpdating customer’s information in SAPProviding credit backup for audit purposes Show less