Mark Hibberd

Experience

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  Holiday Inn

  Jan 1983 - Jan 1986

  Management Intern

  Three year hospitality management internship- Kitchen: salad prep, pot wash, grill, saucier, cold kitchen, deserts and pastries- Food and Beverage control- Silver service waiter- Coffee shop supervisor- Receptionist- Reservations- Night audit- Barmen- Banqueting- Room service- Housekeeping- Personnel management

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  Sun International

  Jan 1986 - Jan 1999

  Food & Beverage Manager/Assistant GM

  Key Responsibilities:- Optimum service delivery (restaurants, bars, banqueting)- Staff training- Cost and finance control- Risk management- Health and safety complianceDirect Reports:- 180 unionized staff- Restaurant and Bar manager, Executive Chef, Purchaser, Assistant Managers

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  Remgro Management Services Ltd

  Sept 2000 - Oct 2013

  General Manager

  Key Responsibilities:- Reservations- Successfully took responsibility for the running of all operations- Set up a workable management structure using the existing team- Reduced input costs through effective procurement- Set up minimum operating standards for all operations- Introduced a culture of continuous improvement by assessing staff capabilities and introducing training- Implemented Health and Safety compliance- Maintained an exceptional standard of service excellence catering to international VIP guests and dignitaries- Hands on experience with VIP protocolsDirect Reports:- Staff complement of 30- Executive Chef, Maintenance Manager, Head Gardener, Executive Housekeeper, Security, Admin Show less

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  Hospitality Training - Mark Hibberd

  Jan 2014 - now

  Founder and Executive Director
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  Mark Hibberd (PTY) Ltd

  Apr 2017 - now

  Chief Executive Officer

  Located in Johannesburg, offering expertise in Hospitality Customer Service, based off over 30 years cumulative experience of the trainer. Sessions are tailored to the Clients specific needs and aligned with their Standard Operating Procedures. Delegates will be more prepared than ever before to achieve mandated Guest Satisfaction Targets and Standards of Service Delivery.