Jasmin Singer

Experience

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  Webcor

  Sept 2005 - Mar 2007

  IT Technician
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  Kara Ross

  Oct 2007 - Jun 2010

  IT Analyst
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  Shoutlet

  Oct 2010 - Jul 2013

  Senior IT Administrator

  Shoutlet is an enterprise-class, cloud-based social relationship platform that empowers brands to build meaningful customer relationships by harnessing the power of social marketing. More than 600 brands and agencies in 50 countries use Shoutlet to publish, engage, and measure social marketing campaigns that gather consumer data to drive measurable business impact. Headquartered in Madison, WI, Shoutlet has additional offices in New York, San Francisco, and London. Current customers include 3M, Best Buy, Fox Sports, Hot Topic, 24 Hour Fitness, NASCAR, Canon, Shutterfly, and Norwegian Cruise Line. Show less

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  Alliant Credit Union

  Aug 2013 - May 2016

  Manager - Sales & Technical Operations

  Served as Business Unit lead for all IT/technical projects for the Commercial Sales team.Performed business analyst function for the Oracle RightNow Web CRM including all requirements design, testing, communication, and training.Coordinated major technical testing and rollouts (e.g. Windows 10) for over 200 sales team members resulting in short launch timeframes with no disruptions to productivity.Acted as project lead and ongoing SME for Door-to-Door sales team’s first mobile solution (iPad) including process design, documentation, template creation, training and more.Managed UAT testing for bi-annual CRM upgrades and regular system enhancements.Provided solutions bringing significant efficiencies, shorter quote to cash intervals, and overall improvements such as DocuSign, a new Order Entry system/process, and more.Initiated and lead system enhancements to align with goals of Sales Leadership (re-orgs with significant team changes, compensation changes, new reporting needs, etc.).Collaborated with Marketing Operations to ensure sales activity data and system functionality supports new product and new market rollouts. Show less

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  TDS®

  Sept 2016 - now

  IT Senior Manager at TDS®

  Served as Lead Business Analyst, SME, and Internal Functional Lead for rollout of Salesforce (SF).Served on core team that launched SF in under 6 months with all major stakeholders describing the project as “highly successful”.Created 350+ user stories/process flows for 14 teams migrating from legacy CRM to SF.Lead the planning for migration of 2 million+ rows of data into 11 SF objects.Documented current state processes, relationship maps, stakeholder identification and more as needed to support system implementation consultants.Created and refined user stories for 125+ features for on-going releases deployed in the first 5 months post-rollout and supporting management of overall product backlog (on-going).Acting as Business Analyst/Functional Lead for second phase of SF rollout including CPQ/ Contract Management as well as migration of Carrier Sales from legacy system (in progress).Provided analysis for Sales Performance Management needs to identify best approach to meet Gartner’s business capabilities resulting in decision to move forward with RFP for SaaS solution. Show less