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Tiago Correa

Tiago Correa

Network Analyst

Followers of Tiago Correa551 followers
location of Tiago CorreaCampinas, São Paulo, Brazil

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  • Timeline

  • About me

    IT Services Specialist at Edenred

  • Education

    • SENAI

      -
      Administrador de redes Supporte de Redes

    • Maria Imaculada

      2002 - 2004
      Faculdade Major in Portuguese and English

    • Pedro Ferreira Alves

      2000 - 2001
      ETE Técnico em informática

    • Faculdade Focus

      2022 - 2023
      Pós-graduação Lato Sensu - MBA Executivo Customer Service Management

    • Fatec Campinas - Faculdade de Tecnologia de Campinas

      2017 - 2020
      Gestão de TI Operations Management and Supervision

    • Faculdade Focus

      2022 - 2022
      Pós-graduação em Business Intelligence, Big Data e Inteligência Artificial Business/Managerial Economics

  • Experience

    • IBM Global Business Services

      Jan 2008 - May 2009
      Network Analyst

      Incident management, Cisco network equipment troubleshooting, replacement, configuration. WAN, LAN support.

    • AT&T

      May 2009 - Jul 2022

      ● Perform health checking on all network devices in multiple accounts, making sure all contract requirements are being followed by the network teams. Management of security patches, password changes, user IDs. Working with network engineering teams to make sure all necessary changes are applied on time and successfully. Responsible for projects and network environment Implementations. Associate schedule and vacation control, productivity measurement. Critical incident management. customer relationship. Incident management, Cisco network equipment troubleshooting, replacement, configuration. WAN, LAN support.

      • Security Compliance Analyst

        Mar 2019 - Jul 2022

      • Service Delivery Analyst

        Jul 2014 - Mar 2019

      • Network Team Account Focal

        May 2010 - Jun 2014

      • Network Technical Analyst

        May 2009 - May 2010

    • BT

      Aug 2022 - Aug 2024
      Service Management Specialist

      Responsible for coordinating with all teams inside the company to make sure the customer is getting the best experience possible using BT products. Prepare and present onthly service reviews directly to customer executives. Listen to customer's needs and create action plans to make sure the value added by BT is well perceived by the customer.

    • Edenred Brasil

      Aug 2024 - now
      IT Services Specialist

  • Licenses & Certifications